What are the responsibilities and job description for the IT Help Desk Analyst I position at The State of Kansas?
Important Recruitment Information for this vacancy: Req.#215408
Job Posting closes: Tuesday, February 11, 2025
Agency Information:
Our Mission: Partnering to Promote Safety and Responsibility through Best Practices.
Our Vision: Transforming Lives for the Safety of All.
Our Beliefs: Our employees are our most influential resource. Everyone has worth and will be treated with dignity and respect through our words and actions. Everyone deserves compassion, empathy, and support. Everyone has the potential for future success through effective development and support. Transformative change is accomplished through teamwork and collaboration. Trust, honesty and transparency are essential to our success. Inclusive practices, acceptance and diversity are the foundation of our mission.
Join Us Today and Make a Lasting Difference!
Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. KDOC does not provide sponsorships for this position.
E-Verify: The Kansas Department of Corrections (KDOC) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.
About the Position: IT Help Desk Analyst I
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Compensation: $46,092.80 to $53,414.40/Annual ($22.16 to $25.68/Hr.)*
- Offered salary will be determined by education, experience, or qualifications. Though this position is unclassified, the posted starting salary is equivalent to classified Pay Grade 28, step 6-12. Please contact Recruitment Coordinator for further details.
Employment Benefits
Comprehensive medical, mental, dental, vision, and additional coverage
Sick & Vacation leave
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
Paid State Holidays (designated by the Governor annually)
Fitness Centers in select locations
Employee discounts with the STAR Program
Retirement and deferred compensation programs
Visit the Employee Benefits page for more information…
Position Summary & Responsibilities
Position Summary:
This position provides monitoring of the Department’s IT applications and infrastructure and is responsible for creating, completing, and coordinating help desk tickets and phone calls requesting IT service. The position must perform this work in a manner ensuring efficiency and good Customer Service skills.
This position is also responsible for creation, maintenance, and removal of all IT credentials for access to KDOC systems. This includes communication with OITS for access to state systems and other IT functions performed at the state level.
The position monitors and runs reports to be shared with other agencies and partners and will also assist programming staff with daily duties and special projects.
The position also is a backup to Computer Operations staff as needed.
Job Responsibilities may include but are not limited to the following:
Provide user support on help desk tickets and phone calls reporting network outages, application errors, system access, password issues, etc. Tickets are worked to resolution when possible or assigned to the appropriate technician when necessary.
User account management for all KDOC applications and systems. Create, maintain, trouble shoot and terminate security credentials in a timely manner as needed.
Monitor systems for outages and irregularities and report to the responsible staff for resolution.
KDOC point of contact with OITS for state level access to applications and systems Work with KDOC’s application development staff to assist in troubleshooting applications and testing.
Monitors and runs reports to be shared with KDOC staff and other agencies and partners.
Other duties as assigned by the supervisor.
Qualifications
Minimum Qualifications:
High School Diploma/ GED or completion of a technical school program in information technology or a relevant field. Knowledge installing, upgrading, troubleshooting commonly used hardware and software. Understanding of computer hardware, software, and operating systems.
Preferred Qualifications:
Ability to work well independently and as part of a team.
Provide basic training and guidance to end-users on IT systems and software usage.
Demonstrate the ability to document support activities, solutions, and procedures for knowledge base articles.
Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Demonstrate problem-solving and troubleshooting skills, with attention to detail.
Recruiter Contact Information
Name: Daniel Cline
Job Application Process
First Sign in or register as a New User.
Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
Start your draft job application, upload other required documents, and Submit when it is complete.
Manage your draft and submitted applications on the Careers> My Job Applications page.
Check your email and My Job Notifications for written communications from the Recruiter.
Email – sent to the Preferred email on the My Contact Information page
Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents for this Application to be Complete
- Tax Clearance Certificate
- College Transcripts (if applicable)
- DD214 (if you are claiming Veteran’s Preference)
- Cover Letter
- Resume
Visit the Tax Clearance site for more information on and where to obtain this Kansas Department of Revenue document.
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran’s Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Salary : $46,093 - $53,414
