Food and Beverage Manager

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the StateView Hotel can mean for you! The StateView hotel boasts 164 guest rooms, and 8,000 sq ft of event space. Overview:

• Proactively anticipate guest needs and preferences to enhance guest satisfaction and loyalty.
• Engage directly with guests, addressing concerns promptly and professionally, ensuring service recovery aligns with brand expectations.
• Supervise daily floor operations, maintaining an active presence during peak service hours.
• Support VIP guest recognition by coordinating special touches and unique dining experiences.
• Oversee the daily operations of all F&B outlets, ensuring smooth service flow, quality control, and adherence to brand standards.
• Monitor service efficiency and address bottlenecks in real-time to enhance productivity and guest satisfaction.
• Support revenue-generating initiatives by executing up-selling techniques, menu promotions, and guest engagement programs.
• Maintain compliance with health, safety, and sanitation regulations, ensuring all operations meet or exceed local and brand requirements.
• Assist in managing inventories, approving requisitions, and working with procurement to ensure optimal stock levels and minimal waste.
• Lead and supervise front-of-house teams, ensuring staff are well-trained in service excellence, menu knowledge, and hospitality standards.
• Conduct pre-shift meetings to align staff on daily priorities, service expectations, and operational goals.
• Provide on-floor coaching, performance feedback, and real-time action to improve team performance.
• Facilitate training programs in collaboration with senior leadership to ensure consistent service excellence.
• Foster a positive and collaborative work environment, encouraging teamwork, accountability, and professional growth.
• Assist in payroll preparation, staff scheduling, and labor forecasting, ensuring operational efficiency and labor cost management.
• Support departmental meetings to align teams with service goals, procedural updates, and performance reviews.
• Ensure POS systems and menu pricing are accurately updated and reflect seasonal or operational changes.

Qualifications:

• 85% floor management, ensuring real-time guest interactions, operational oversight, and seamless service execution.
• 15% administrative duties, including reporting, forecasting, scheduling, and team development.
• Ability to stand, walk, and move swiftly for extended periods in a fast-paced luxury environment.
• Must be able to lift and carry up to 25 lbs. as needed.
• Flexible schedule required, including evenings, weekends, and holidays, based on business needs.

• Experience: Minimum 2 years in a leadership role
• Certification: ServSafe, TIPS, or equivalent alcohol service certification required.
• Leadership: Proven ability to inspire, develop, and manage teams with a hands-on, guest-focused leadership style.