Banking Office Manager

Summary: The Banking Office Manager plays a pivotal role in ensuring the smooth operation of our Bank Office. Key focuses of this role are delivering exceptional customer service, mentoring and developing the office team, and fostering the growth of new accounts. Banking Office Manager leadership is crucial in fostering a customer-centric environment and expanding current customer relationships and new customers. Successfully manages a book of high-value customer relationships and contributes to team sales results.

Major Accountabilities:

• Sales and Growth Leadership: Lead by example by providing outstanding customer service for customers from the initial point of contact through the life of the relationship. Address and resolve customer inquiries and issues promptly, professionally and effectively. Implement and uphold high standards of customer service across the banking office. Monitor customer feedback and take proactive steps to enhance the customer experience. Coaches and ensures a superior and consistent consultative customer experience that will impress every customer every day, every time. Implement strategies within the office to deepen customer relationships. Promote and cross-sell bank products to meet customer needs. Meet all individual and office deposit and new account goals.
• Team Development and Performance Management: Commitment to personal, bank wide, and departmental relationships and goals consistent with the strategic plan. Serve as a mentor/coach to banking office staff. Guide staff through complex transactions with an emphasis on assisting in their development. Monitor and evaluate the performance of the office staff on an ongoing basis to ensure quality work and delivery of extraordinary customer service. Foster and maintain a trusted team atmosphere and manage team members to work together effectively. Be highly competent user of and train the office staff to effectively use bank’s Customer Relationship Management (CRM), Monitoring performance towards goals and reporting results to VP Market Manager. Continually assess Banking Office performance and productivity, recognizing sales, service, and operations excellence while continually seeking solutions of underperforming categories that lead to improved future outcomes. Manage staffing for the most efficient and effective Banking Office that meets all customer, colleague, and bank objectives. Effectively manage employees throughout the full lifecycle of their employment at SNBT. Effectively work through the performance management processes to recognize higher performing employees and address under performance as necessary to lead a highly effective and efficient banking office.
• Supervision: Supports SNBT’s Vision, Mission, Core Values, Strategic Plan, & culture by modeling personal accountability, aligning personal behaviors, and continuously developing professionally – and leads all associates under their management responsibility to do the same. Makes effective decisions and/or recommendations regarding the hiring, onboarding, training & development, compensation, promotion/demotion, discipline, transfer, and termination of associates. Aligns Job Descriptions (with HR & Sr. Mgmt oversight) to ensure Strategic Plan alignment and efficient utilization of SNBT’s resources. Ensures the team maintains the optimal level of cross-training, continuity planning/preparedness, customer service (internal/external), and adherence to compliance/risk management requirements/objectives. Fosters a positive teamwork environment inside the team and bank wide. Successfully completes routine supervisor duties as required by current Personnel Policies and HR procedures.
• Retail Deposit Operations and Compliance: Maintains a high level of knowledge regarding the Bank’s compliance, industry regulations, all new account documents, CSR, Universal Banker and Personal Banker procedures along with bank policies. Demonstrate thorough knowledge of Service Terms and Conditions as well as all products offering disclosures and account agreements. Ability to discuss content with customers in a way that grows trust.
• Strategic Goals and Culture: Supports the bank by committing to and reinforcing SNBT’s premier culture, core values, and team relationships. Commitment to personal, bank wide, and departmental relationships and goals. Partners closely with other teams to support the strategic goals to achieve growth and customer satisfaction objectives while contributing to the management of risk, operational efficiency, and overall objectives of the Bank. Encourage and collaborate in a team environment.
• Transaction Processing: As a backup only, accurately and efficiently conduct transactions, including but not limited to cashing checks, issuing cashier’s checks, processing deposits, cash withdrawals, loan payments, cash advances, and accepting safe deposit box payments. Admit customers to safe deposit boxes and provide account information. Verify endorsements and cash checks according to established policies and procedures. Fully utilize and troubleshoot TCRs as necessary and engage customers in utilizing the eTeller for transactions. Enhance the customer experience by promoting the bank’s digital channel transaction capabilities. Ensure each transaction is handled with the utmost care and attention to detail to enhance the customer’s experience. Act as a backup to CSRs and UBs when needed.
• Equal Opportunity Employer

Job Type: Full-time

Pay: $56,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Relocate:

• Oconto, WI 54153: Relocate before starting work (Required)

Work Location: In person

Salary : $56,000 - $60,000