What are the responsibilities and job description for the National Account Manager position at The Sterling Choice?
Position Overview:
Reporting to the VP of Retail Customer Sales, the National Account Manager will drive strategic growth and operational goals across key national retail customers. This role is responsible for fostering strong customer relationships, expanding sales opportunities, and ensuring seamless execution across multiple channels. The NAM will work cross-functionally to align customer needs with company objectives while addressing challenges and optimizing performance.
Key Responsibilities:
- Lead and manage key national accounts, building strong relationships and identifying opportunities for expansion.
- Develop and execute sales strategies that drive revenue growth and market share.
- Oversee departmental budgets, tracking sales volume, margins, and profitability.
- Act as the voice of the customer, identifying challenges, market opportunities, and delivering solutions that drive value.
- Collaborate with internal teams, including marketing, finance, and operations, to align objectives and ensure successful execution of customer plans.
- Monitor and analyze promotional activity, providing post-event analysis and recommendations for future growth.
- Continuously drive process improvements to enhance customer service, satisfaction, and operational efficiency.
- Lead and develop a team, providing coaching, mentorship, and strategic direction.
Qualifications:
- Bachelor’s degree in a related field and 5 years of sales or marketing management experience OR 7 years of direct sales/account management experience.
- Proven ability to manage and grow national or key accounts within consumer goods, beverage, or grocery
- Strong negotiation, communication, and interpersonal skills to foster collaborative relationships with both internal and external teams.
- Previous experience managing a small to mid-sized sales team.
- Ability to analyze sales data, identify trends, and make data-driven decisions to optimize account performance.
- Must maintain a valid driver’s license and be willing to travel up to 20-25% to customer locations.
