What are the responsibilities and job description for the Evening Guest Services Supervisor position at The Strand, a Boutique Resort?
Overview:
What will you be doing?
Connect with us! @brittainresorts
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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Pay Range: USD $16.00 - USD $17.00 /Hr.
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
What will you be doing?
Guest Services Supervisors play a key role in overseeing the Guest Services department and ensuring exceptional customer service is delivered to our guests. Responsibilities encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.
:
Guest Services Supervisor responsibilities include, but are not limited to:
- Provide excellent customer service by greeting and interacting with guests professionally and resolving any complaints or inquiries promptly.
- Supervise, train, coach, and schedule front desk staff.
- Manage financial and reservation tasks, including handling chargebacks, managing deposits, and responding to online reservation messages.
- Ensure all front desk responsibilities are completed daily by the team, including active reservations, info emails, reservation comments, balances collected, after-hours procedures, check-ins, check-outs, resolving no shows, preparing packets for arrivals, and any additional tasks.
- Complete administrative tasks such as submitting work orders, maintaining inventory, and preparing reports.
- Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Process accurate check-outs and transactions, including but not limited to cash and credit card payments.
- Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information.
- Inventory guest room keys according to policy and request re-keying as necessary.
- Gather and respond to guest feedback by conducting call-backs to inquire about experiences, completing comment surveys daily, and promptly responding to emails and Booking.com/Expedia messages.
- Provide support in the absence or during periods of heavy volume in other front office areas, and act as Manager on Duty when needed.
- Other duties as assigned.
What are we looking for?
- Ability to work 3pm-11pm shifts
- Weekend availability
- Prior experience in a supervisory position
- Excellent customer service skills
- Strong adminstrative and operational skills
- Hospitality and front desk/guest services experience preferred
- Passion for providing exceptional service to guests and team members
- Teamwork and collaboration
- Must have a positive attitude while performing tasks
- Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
- Must possess solid decision-making skills
- Proven job reliability, diligence, dedication, and attention to detail.
- Must be able to communicate clearly and professionally with guests, coworkers, and managers.
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
- Medical and Dental insurance
- Supplemental insurance plans (ex. Vision, Life, etc…)
- Paid Time Off
- 401(k) retirement plan with company match
- Bereavement Leave
- Jury Duty Pay
- Employee Assistance Program
- David L. Brittain Scholarship Program
- Tuition Reimbursement
- Resort Accommodations Discount
- And more!
Why choose Brittain?
Join our team and explore a variety of hotel and resort job opportunities with Brittain Resorts & Hotels! As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. You will find your work rewarding as YOU make the difference to each of our guests. Complete your application today for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts
TikTok | Facebook | Instagram | LinkedIn
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Salary : $16 - $17
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