End User Help Desk Support

JOB TITLE: End User Help Desk Support
LOCATION: Cambridge, MA
PAY RATE: $36-40/hour

MUST BE US PERSONS

We are a national staffing firm partnering with top-tier aerospace companies, and we are seeking first-class employees to join our clients' teams!

Qualifying Questions:

• Are you a U.S. person as defined under ITAR regulations?

• Do you meet the educational and experience requirements for this role?

• Can you commute to the job location or relocate if necessary?

Job Details:

• Contract Length: 12 months (opportunity for extension)

• Benefits: Medical, dental, and vision coverage through Cigna

• Perks: Bonus potential and priority as a Tier 1 supplier

• Opportunities: Thousands of openings nationwide

• Schedule: 9:30 AM 6:00 PM

  Preferred Start Date: 1/20/25
  Interview Dates: 1/3 1/17

Summary:

• Manage ticket queues and provide efficient support to onsite staff.

• Administer and maintain Windows Server 2016 and desktop operating systems/applications.

• Perform email administration, including user management, account setup, password resets, and troubleshooting profile and permission issues.

• Troubleshoot system and network alerts from monitoring tools.

• Administer virtualization environments, including virtual machine clusters, resource allocation, and architecture design.

• Manage Active Directory, Group Policy, DNS, and DHCP, with expertise in Windows and Mobile OS issue resolution.

• Troubleshoot Remote Desktop Services, VPN (SSL/IPSec), and Office 365 products using GUI and PowerShell.

• Handle patch management, vulnerability assessment, and Linux system configuration.

• Implement and manage backup solutions and troubleshoot remote access tools like RDP.

• Maintain core network components (routers, switches, firewalls) and update technical documentation.

• Support and troubleshoot A/V equipment and systems.

• Mentor technicians and collaborate on IT system designs and solutions.

• Conduct root cause analyses to resolve complex technical issues and prevent recurrence.

Required Skills:

• Bachelor's degree with 6 years of related experience, or 8 10 years of equivalent education/experience.

• Must be a U.S. Person.

Desired Skills:

• Certifications: CompTIA Security , Linux , MS-900/AZ-900.

• Experience in fast-paced environments, such as MSPs, is a plus.

About Us:

The Structures Company is a premier national staffing firm specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.

As trusted partners to major aerospace OEMs and Tier 1 suppliers, we provide professionals with opportunities to excel in the aviation and aerospace industries.

Eligibility Requirements:

U.S. Citizenship required under ITAR regulations: A U.S. person is defined as a lawful permanent resident or a protected individual under 8 U.S.C. 1324b(a)(3).

Keywords:

aerospace, aviation, engineering, maintenance, aircraft design

Take your aerospace career to new heights-apply today!

#vij