What are the responsibilities and job description for the Banquet Set-Up position at The Summit Hotel?
Banquet Houseperson
Join a company that is passionate about creating exceptional experiences!
AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.
- The Summit Hotel is designed to engage, enlighten and inspire guests. From thought-provoking works of art to chef-curated dining experiences, The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings, events, weddings, and more, The Summit offers elevated experiences that leave a lasting impression.
- Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.
At AT Hospitality, we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community.
Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community.
LOCATION: The Summit Hotel
DEPARTMENT: Banquets
REPORTS TO: Banquet Manager/Asst Banquet Manager
STATUS: Non-exempt
Job Summary
The Banquet Houseperson is responsible for the set-up, refresh, tear down, and maintenance of all meeting and event space.
PAY RATE: UP TO $21/HOUR WITH GRATUITY INCLUDED
THIS POSITION IS FULL-TIME AND REQUIRES FLEXIBLE AVAILABILITY, BASED ON EVENTS IN THE HOTEL.
BENEFITS AVAILABLE ON THE 1ST DAY OF THE MONTH AFTER HIRE DATE.
Job Qualifications
Education & Experience:
- High School diploma or equivalent.
- Experience in a hotel or banquet/event space preferred.
Physical requirements:
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements:
- Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
- Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
Job Responsibilities
Fundamental Requirements:
- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
- Ensure the correct and timely set up of all Banquet Event Order functions.
- Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
- Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
- Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
- Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
- Transport and store tables, chairs, and other equipment.
- Refresh meeting rooms as needed.
- Notify management of any hazards.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
