What are the responsibilities and job description for the Host/Hostess: Overlook Kitchen and Bar position at The Summit Hotel?
Host/Hostess
Join a company that is passionate about creating exceptional experiences!
AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.
Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community.
LOCATION: The Summit Hotel
DEPARTMENT: Food & Beverage
REPORTS TO: Food & Beverage Outlet Manager
STATUS: Non-exempt
Job Summary
The Host or Hostess is responsible for ensuring the prompt recognition and seating of all guests as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.
THIS POSITION IS PART-TIME (5 DAYS/WEEK, APPROX 24-28 HOURS) DURING 1ST SHIFT
MUST BE AVAILABLE ON WEEKENDS
PAY RATE: $15/HOUR
Job Qualifications
Education & Experience
Join a company that is passionate about creating exceptional experiences!
AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.
- The Summit Hotel is designed to engage, enlighten and inspire guests. From thought-provoking works of art to chef-curated dining experiences, The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings, events, weddings, and more, The Summit offers elevated experiences that leave a lasting impression.
- Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.
Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community.
LOCATION: The Summit Hotel
DEPARTMENT: Food & Beverage
REPORTS TO: Food & Beverage Outlet Manager
STATUS: Non-exempt
Job Summary
The Host or Hostess is responsible for ensuring the prompt recognition and seating of all guests as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.
THIS POSITION IS PART-TIME (5 DAYS/WEEK, APPROX 24-28 HOURS) DURING 1ST SHIFT
MUST BE AVAILABLE ON WEEKENDS
PAY RATE: $15/HOUR
Job Qualifications
Education & Experience
- High School diploma and/or experience in a hotel or a related field preferred, but not required.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous, and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
- Comply with regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Associates must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
- Greet and seat guests at appropriate tables in a timely manner.
- Be attentive of guests’ needs assist in providing a pleasant dining experience.
- Assist cashier in collection of money or credit cards from guests and servers as needed.
- Know how to prepare cashier report at the end of the shift.
- Pay out servers’ and service attendants’ tips if appropriate.
- Know how to properly take reservations for outlets.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Perform opening and closing duties according to established side work checklist.
- Ability to answer the telephone according to standards.
- Have a complete knowledge of standards of service for receiving a room service order.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- Assist servers and cashiers in the servicing of guests as needed.
- Know and understand the state liquor laws.
- Ensure overall guest satisfaction.
Salary : $15
