Front Desk Agent

Brief Job Summary:

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you will be the direct representation of our hotel that our guests can rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Additionally, Our Front Desk Agents also create a warm atmosphere that makes our guests feel at home.

Responsibilities:

• Guest experience: Welcome each guest as they come and go throughout their stay. Ensure to build personal connections with the guests, while maintaining a professional demeanor.
• Concierge services: Each team member acts as a concierge, providing recommendations that peaks our clienteles’ interests. Professionally guide each guest to the nearby gas stations, atms, coffee shops, etc. Additionally, the Night Auditor is responsible for answering any inquiries pertaining to the hotel, or any of our outlets or services.
• Reliable resource for our guests:Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.Be a trusted contact for all guests. Help them with guest experience anything from bill issues to local knowledge, and loop in management when necessary.
• Phone etiquette: Answer the front desk phone within the second ring, and place calls on hold, park, or transfer to the appropriate office extension. Additionally, the Night Auditor must possess clear and professional communication skills, with the ability to identify the guest’s needs and properly provide those needs.
• Arrival and Departure services: Provide guests with an efficient check-in/check-out process, verifying all information, and collecting proper payment method and identification. Efficiency is key as most guests are ready to unwind and relax in their room after a long day of travel.
• Reservations: Be knowledgeable of the various events occurring during the requested reservation time in order to personally connect with the guest. Communicate to the guest of any required deposits before completing the reservation process, and ensure the guest understands our deposit and cancellation policies.
• Everyone’s Role in Housekeeping: Each of our team members is responsible for playing a role in Housekeeping. This includes picking up any debris or items that do not belong in event spaces while performing property walks, or walking from one department to the other. The Night Auditor is responsible for maintaining and clean, organized, and fully stocked work space. This includes communicating to management when any par levels for office supplies, luggage tags, keycards, etc are low.
• Positive culture: Create a productive and positive atmosphere; treat each colleague as you would our guests, as we would not be successful without them! Maintain a positive yet professional relationship with all associates and other departments.
• Other duties may be assigned.

Other duties include:

• Acknowledge Rewards Club members and returning guests, in person or on the phone.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear.
• Take pride in your appearance and place as a brand ambassador.
• Handle cash and credit transactions.
• Always know what events and activities are on the calendar.
• Jump into other varied duties when your colleagues need your help.

What we need from you

• Communication skills--guests will need to come to you with questions and concerns, so you’ll need to be easy to talk to.
• Flexibility - nights, mornings, weekends, and holiday shifts.
• Your problem-solving skills.
• Literate and tech-savvy - grasp of reading, writing, basic math and proficient with computers.

Key Requirements:

• Must be at least 18 years of age.
• Have a High School Diploma or GED.
• Must have a valid driver’s license.
• One year of front desk experience preferred
• Experience with Opera preferred
• Possess the ability to follow instructions and to carry out tasks.
• Exemplary customer service skills required.
• Have no physical limitations preventing running, climbing stairs or lifting.

Our work environment includes:

• Discounted employee meals for yourself and friends and family
• Free company paid medical insurance effective day one of employment for all full time team members
• Company perks
• On-the-job training
• Safe work environment
• Lively atmosphere
• Regular social events

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work Location: In person

Salary : $16