What are the responsibilities and job description for the Consumer Insights Manager position at The TJX Companies, Inc.?
TJX Companies
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description
Consumer Insights Manager, Customer Experience
Job Summary
The Consumer Insights Manager will join a growing team, leading key work to understand customer perceptions of experiences across TJX and partnering with business leaders to drive optimizations to improve the in-store experience in our 5,000 stores. The manager will be responsible for leading our CX Store Tracking across all 5 brands (T.J.Maxx, Marshalls, HomeGoods, Homesense, and Sierra) and other CX measurement and insights including benchmarking, in-market tests, retail trends, qualitative in-store research, and contributing to Global CX understanding. The successful candidate should demonstrate strong analytics and insight generation, business intuition, and ability to distill sophisticated data into a simple story with a strong background in customer insights. They will work cross-functionally with a wide variety of stakeholders, including Operations, Marketing, IT, and Senior Leaders, as well as our external CX/research partners.
Major Areas of Responsibility
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address
550 Cochituate Road
Location:
USA Home Office Framingham MA 550 Cochituate Rd
This position has a starting salary range of $92,900.00 to $118,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description
Consumer Insights Manager, Customer Experience
Job Summary
The Consumer Insights Manager will join a growing team, leading key work to understand customer perceptions of experiences across TJX and partnering with business leaders to drive optimizations to improve the in-store experience in our 5,000 stores. The manager will be responsible for leading our CX Store Tracking across all 5 brands (T.J.Maxx, Marshalls, HomeGoods, Homesense, and Sierra) and other CX measurement and insights including benchmarking, in-market tests, retail trends, qualitative in-store research, and contributing to Global CX understanding. The successful candidate should demonstrate strong analytics and insight generation, business intuition, and ability to distill sophisticated data into a simple story with a strong background in customer insights. They will work cross-functionally with a wide variety of stakeholders, including Operations, Marketing, IT, and Senior Leaders, as well as our external CX/research partners.
Major Areas of Responsibility
- Lead on-going tracking of our Customer Experience program for US Stores, analyzing data, generating insights, collaborating with partners, and guiding recommendations for the organization
- Lead research to understand Global CX Drivers and trends and opportunities for TJX
- Partner with other Insights & Analytics team members to integrate CX and behavioral data to measure impact of changes in CX
- Lead qualitative store understanding to supplement quantitative findings and focus business partners on how the opportunities come to life in store for our customers
- Lead understanding of retail trends and implications for TJX
- Build and deliver compelling presentations to influence internal teams/business partners
- Cultivate partnerships across within TJX, and manage relationships with agencies and vendors
- Manage one direct report
- Bachelor’s degree; 6 years of proven experience in consumer insights/market research
- Background in generating insights and action from primary research, with significant quantitative experience
- Naturally curious with passion for understanding customer behavior and trends, advocating for the customer, and growing in the Insights & Analytics function (beyond CX role)
- Adept at presenting complex concepts in an easy to understand and actionable way
- Attention to details and able to grasp the big picture
- Strong collaboration and ability to keep projects on track
- Experience in longitudinal tracking
- High degree of proficiency with Microsoft Office products
- Prior management / leadership experience is a plus
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address
550 Cochituate Road
Location:
USA Home Office Framingham MA 550 Cochituate Rd
This position has a starting salary range of $92,900.00 to $118,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
Salary : $92,900 - $118,500
