Service Technician - On Call, Santa Barbara and Ventura Counties

Position Summary

At The Towbes Group, we proudly create communities where people thrive. Headquartered in Santa Barbara, California, The Towbes Group is an award-winning, fully integrated property management, development, and construction services firm with over 60 years of experience on the Central Coast. We live and breathe these attributes with all we do. As an integral Facilities team member for the Towbes Group, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the core values and our dedication to quality and service. This position will have direct responsibility as a Facilities team member to assist in the accomplishment of the department's goals and objectives. This position will elevate the team as a member of the company’s high-performance culture that emphasizes Community, Integrity, Quality, ROI, Sustainability, Team, and Customer Service.

Job Overview/Purpose

The On-Call Service Technician provides day-to-day maintenance support to multiple communities of different sizes and style throughout the portfolio as needed. The On-Call Service Technician will have varying shift availability for shifts from 8am to 8pmm Monday-Sunday and will work closely with the on-site Service Technicians to diagnosis, repair, turn, and service units according to company standards. The On-Call Service Technician role will be available to support the properties within their region as needed. Interfaces with external/internal customers and residents on a regular basis. On-call responsibilities may involve troubleshooting technical problems, responding to customer inquiries, and coordinating with other teams outside of regular work hours. This is an on-call position with varying hours, requiring flexibility to respond to urgent issues outside of your regular schedule, including nights, weekends, and holidays, as needed.

Job Requirements/Essential Duties

The following job duties are considered essential to this position and can be amended by your supervisor as needed:

• Perform maintenance work orders and necessary documentation as needed in a timely and courteous manner.
• Support on-site technicians with repairs or turns of vacant units requiring service of fixtures, water leaks (pull carpet, remove padding, extract water, and set up necessary equipment), electrical inspection, bulb and fixture replacement, entry and shower doors, wall base and door trim, cabinets, shelving, and fencing. Gas and electrical appliance repair or replacement. Mold and mildew clean up. Caulking, wall heaters, filters, hardware, locks, screens, windows, drawers, alarms, etc.
• Respond, monitor, and communicate the progress of service work orders.
• Effectively communicate with residents, staff, supervisors, vendors, etc. verbally and in writing.
• Maintain tools, equipment, and workspace to ensure they are organized and in proper working order, request replacements as necessary.
• Demonstrate intermediate to advanced knowledge of hand and power tools in maintenance and repair of appliances, plumbing, electrical, carpentry, touch up painting, light dry wall, etc.
• Demonstrated knowledge and ability to follow proper safety techniques in accordance with internal and external company, community, OSHA, EPA policies and procedures.
• Respond to resident service requests for maintenance by making sound technical decisions to identify, diagnose, and make repairs in all facilities within a community.
• Promote and deliver the highest standard of customer service.
• Collaborate and communicate with the community manager and staff to ensure quality, efficiency, and cost-effective standards are achieved in a timely manner.
• Promote and deliver the highest standard of internal and external customer service.
• Participate in the after-hours emergency weekday and weekend “On-Call” rotation schedule.
• Maintain parts inventory and prepare monthly inventory report.
• Maintain company vehicle, if provided, by washing and cleaning it out weekly and having it serviced regularly.

• Perform other duties as assigned.

Knowledge Skill & Abilities/Prerequisites

• High school diploma, or GED equivalent and relevant experience.
• 3-5 years’ experience in a maintenance, handyman role
• CAMT Certification and/or other maintenance credential preferred
• Curious and coachable, personable, and patient, action-oriented and accountable.
• Ability to work independently and prioritize effectively in a challenging environment.
• Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and, loyalty
• Strong problem-solving skills and work independently.
• Providing high-quality customer service whether to the internal or external customer
• Ability to put people first in all aspects of your position
• Work with the intent of the betterment of our community

• Ability to effectively comprehend and interpret policies and procedures in the work environment
• Ability to work independently and collaborate effectively as a team member
• Ability to exercise good judgment in making decisions
• Ability to work under pressure, prioritize, and meet deadlines
• Ability to complete tasks within prescribed time frames
• Ability to manage and develop personnel resources
• Ability to disseminate information and guidelines clearly to others and check for understanding
• Excellent interpersonal skills to communicate effectively with a wide range of employees and customers.
• Professional in verbal and written communication
• The roles may require traveling to residential communities throughout Ventura County Santa Barbara Counties.
• Overtime, evening and weekend work may be required as needed.
• Must participate in the “on call” rotation program or as needed for emergencies.
• The position requires constant communication in English through verbal, written, and various electronic means.
• Must maintain a valid driver’s license at all times.
• Must have a dependable vehicle to transport tools and equipment.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations. Ability to create and/or write reports, business correspondence, and/or procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills and Reasoning Ability

Ability to calculate figures and perform basic math functions. Ability to interpret various instructions furnished in written, oral or schedule form.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit. The employee is occasionally required to stoop, kneel, or crouch. The employee may be required to stand for extended periods. The employee may occasionally lift, push, pull, carry and/or move up to 85 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The physical demands described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

What Towbes Offers

• Competitive wages! This a full-time, non-exempt hourly pay: $21.64 - $35.82
• A rewarding work environment
• Health Insurance: medical, dental, vision, life, and long-term disability
• 401k and liberal company match
• Paid vacation/sick time programs
• Local Coastal Housing Partnership benefits

The Towbes Group is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary : $22 - $36