What are the responsibilities and job description for the Hotel General Manager position at The Trade Hotel Milwaukee?
Discover your future at The Trade Hotel Milwaukee, an Autograph Collection Hotel now hiring a Hotel General Manager.
Why You’ll Love Working with Us
Why You’ll Love Working with Us
As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.
Our achievements include:
- Hotel Opening of the Year 2023
- Development Excellence Award 2024
- AAA Four Diamond Hotel 2024
- WRMCA Concrete Design Decorative Commercial Award 2024
About the Role
We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.
Key Responsibilities
-
Leadership & Team Development:
- Lead, mentor, and inspire a dynamic team of guest service professionals.
- Provide consistent coaching and feedback to help team members grow and succeed.
-
Operational Excellence:
- Plan, develop, coordinate, and implement the day-to-day operations of the property
- Ensure seamless collaboration with other departments to uphold the guest experience and drive operational efficiency.
- Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan.
-
Food & Beverage:
- Work with on-property Food & Beverage Outlets to enhance their overall performance and profitability.
- Maintains product and service quality standards by implementing policies and procedures
-
Community Engagement:
- Maintains personal contact with guests, clients and community organizations.
- Professionally represent NCG Hospitality interests to the Milwaukee business and public communities.
- Help foster and grow the relationship between NCG Hospitality, the Milwaukee Bucks and Fiserv Forum.
We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
- Paid Sick Time
- Paid time off and Personal Days
- Paid volunteer hours → Earn money for community service!
- Flexible schedules
Team Member Travel Perks:
- Worldwide hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Professional Development:
- Dedicated training and development with opportunities for growth
Core Benefits:
- Paid Sick Time
- Paid time off and Personal Days
- Paid volunteer hours → Earn money for community service!
- Flexible schedules
Team Member Travel Perks:
- Worldwide hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Professional Development:
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance
Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay option
- Health Savings Account
- Bonus programs
Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay option
- Health Savings Account
- Bonus programs
What We Are Looking For
- College degree or at least five years of related work experience in business management, hospitality or related field
- Previous experience as General Manager of a full-service hotel is preferred
- Previous experience in Food & Beverage roles like Chef, Director of F&B, Food & Beverage Manager is preferred
- Strong leadership qualities
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
Who is NCG Hospitality®?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
The Trade Hotel is owned and operated by NCG Hospitality
NCG Hospitality is an Equal Opportunity Employer.
