What are the responsibilities and job description for the Assistant General Manager-Hotel position at Wisco Hotel Group?
We currently have a position available as an Assistant General Manager, This position has responsibility for managing the operations of the hotel to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance, and the development of people.
Key responsibilities of the role include:
- Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues. Initiate salary, disciplinary, or other staff-related actions in accordance with company rules and policies. Alert regional management or corporate office of serious issues.
- Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.
- Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Provide a safe and secure environment for guests, employees, and hotel assets. Achieve established safety compliance goals. Comply with all standards and inspection requirements.
Qualifications
- Proven supervisory experience in a hotel environment
- Strong background in hospitality management and guest services
- Expertise in revenue management and budgeting
- Proficient in human resources and team leadership
- Excellent customer service skills with a focus on guest relations
- Familiarity with front desk operations and multi-line phone systems
- Multilingual or bilingual abilities are a plus
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Milwaukee, WI 53221 (Required)
Ability to Relocate:
- Milwaukee, WI 53221: Relocate before starting work (Required)
Work Location: In person