What are the responsibilities and job description for the Enrollment Specialist position at The Training and Education Fund?
Position Title: Enrollment Specialist
Reports to: Enrollment Services Coordinator
Employment Status: Full-Time; Hourly; Non-Exempt
Compensation: $19.25 an hour
Benefits: Fully paid family health and welfare plan, including Medical, Dental, Vision, and Prescription; Pension contribution; optional 401K; Paid Leave and Holidays; reimbursement for travel.
Location: Pittsburgh, PA 15221 (in-person)
About Our Organization:
At The Training and Education Fund, we are committed to empowering Frontline health care workers with the skills and knowledge they need to reach their individual goals and provide high quality care. We are innovators, educators, and problem solvers with focused expertise in developing engaging content and delivering it efficiently and effectively. At the Training and Education Fund, we are fully committed to diversity, equity, and inclusion.
Responsibilities:
-Become proficient in computer enrollment software (Salesforce), database functioning’s, and tracking systems
-Provide accurate and complete information to referrals - making outbound calls and receiving inbound calls
-Schedule referrals for educational sessions being highly aware of the need for detailed work
-Help troubleshoot barriers to customers participation in educational opportunities
-Participate actively as part of the customer service team
-Provide excellent customer service to participants, clients, and other stakeholders
-Complete administrative functions as needed including but not limited to outbound recruitment and marketing
-Keep accurate records of trainee interactions and always resolve trainee issues or complaints with professionalism and in a timely manner.
-Perform additional duties and projects as needed to ensure overall functioning of the work
Essential Skills/Attributes:
-High school degree or GED required
-Bilingual applicants are highly desired, Spanish preferred and will be given special consideration
-Aptitude and significant experience working on a computer
-Fluency with Google and Microsoft programs
-Experience using Salesforce is preferred
-Ability to work independently and as a team member
-Excellent verbal and written communication skills
-Experience working with people with disabilities, in health care, or in-home care a plus
-Experience working in customer service particularly in an office setting, is highly desired
-Experience working for a labor union or social justice organization preferred
Schedule:
-8:30 am to 5:00 pm
-Monday through Friday
Salary : $19