What are the responsibilities and job description for the Customer Service Specialist position at The Tranzonic Companies?
Company Overview:
The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic's rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect.
Position Summary:
The Customer Service Specialist is responsible for providing our customers with support and assistance. This may include answering questions about our products or services, resolving discrepancies, and processing orders. The role is also responsible for building relationships with our internal and external customers and ensuring that they have a positive experience with our company and department. The primary goal of this position is to ensure customer satisfaction, resolve inquiries, and facilitate smooth transactions.
Essential Functions and Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Assist customers with product information, pricing, availability, and order processing.
- Handle and resolve customer complaints and issues with tact and efficiency, aiming for swift resolution while maintaining a high level of customer satisfaction.
- Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
- Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
- Monitor and manage customer accounts, including processing returns, exchanges, and credits as necessary.
- Provide product support and troubleshooting assistance to customers as needed.
- Proactively identify opportunities to improve customer service processes and procedures.
- Keep abreast of product updates, promotions, and company policies to provide accurate information to customers.
Experience, Education, Certifications and Licensures:
- High school diploma or equivalent required.
- Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in CRM software and Microsoft Office Suite.
- Detail-oriented with strong organizational skills.
- Ability to work independently as well as collaboratively in a team environment.
- Flexibility to adapt to changing priorities and a fast-paced work environment.
