What are the responsibilities and job description for the Passenger Service Agent position at The Travel Corporation?
Passenger Services Agent - Join Our Team!
Who We Are
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable.
Position Summary
Support Call Center and related departments by fulfilling a variety of administrative tasks, as well as providing pre-departure customer service to guests and travel advisors. Our vision for our Uniworld Contact Centers is to deliver sales and service excellence through confident and knowledgeable agents adept at one-call resolution.
This position offers flexibility as a remote or hybrid role, with the office located in Encino, CA.
Key Responsibilities
- Assist with sending notifications regarding itinerary changes, booking status, service issues, and required documents
- Respond to guest and travel advisor inquiries by email, chat and phone
- Provide internal support to other TTC offices, Uniworld regional offices, and vendors.
- Support accounting by assisting with chargebacks, cancellation letters, commission and refund inquiries.
- Assist with guest special dietary requests, and medical or mobility related inquiries and requests.
- Participate in company software testing initiatives.
- Maintain department records and shared internal documents.
- Create and support VIP and media bookings.
Experience
- 1 years call center experience in a reservations or administrative role, or similar customer service experience
Competencies
- Strong communication skills, both via phone and email
- Proficient in locating and analyzing information using internal resources
- Capable of working independently with minimal supervision
- Collaborative team player, providing support to colleagues as needed
- Flexible and adaptable to frequent changes in work assignments
- Professional and courteous in all interactions
- Excellent listening and problem-solving abilities
- Highly detail-oriented
The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
Salary Description
$23 - $23 / hour
Salary : $23
