Account Executive (with Customer Service Experience)

Taking care of our customers, our communities and each other. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. the skills, education, training, credentials and experience of the candidate; As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Target Openings The mission of Travelers Risk Management Information Services (RMIS) is to continually deliver relevant customer-focused tools and dedicated consultative services to enable customers and brokers to effectively and proactively manage losses. The Information Account Executive, RMIS (IAE) is responsible for the marketing, implementation, and dedicated data and analytics support of our mid to large-sized account customers, brokers, and agents. As a member of the service team, the IAE will work alongside our underwriting and claim partners to deliver industry-leading risk management information products and resources in support of our customers' overall risk management programs. As an IAE, you will work independently to support mid to large-sized account customers and agents on accounts of generally lower complexity. In partnership with Account Executives within Middle Market and National Accounts, develop and execute a successful marketing strategy to attract and retain new accounts. This may include delivering presentations to potential customers, agents, and brokers that highlight RMIS products and services. Work with customers, agents, and brokers to successfully implement new accounts. Account implementation entails identifying the data needs and organizational structure of a given business and tailoring our risk management products and services to best meet those needs. Successful implementation requires ongoing maintenance as customers businesses and data requirements evolve. Provide continual customer service to internal and external stakeholders. Analyze loss experiences, identify data trends and outliers in claims data and effectively communicate results to relevant internal and external customers. Monitor and analyze the flow of information through RMIS applications and the efficiency of our internal business processes and recommend enhancements to improve customer experiences. Bachelor's degree in finance, computer science, or risk management preferred. Two years of claim, workers compensation, risk management information, or data and analytics experience preferred. Basic working knowledge of the Property Casualty insurance business, products, and services. ability to communicate persuasively and interact effectively with all levels of company management and clients. Basic working knowledge of Claim and Risk Management applications. Basic knowledge of the Risk Management Information Systems products and programs. Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Ability to develop effective working relationships with internal (business unit staff, information systems staff) and external contacts (brokers, agents). Bachelor's degree or related work experience. One year of claim, workers compensation, risk management information, or data and analytics experience. Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment. Retirement : When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

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