What are the responsibilities and job description for the Guest Experience Manager position at The Twenty Two - New York?
The Twenty Two is a luxury lifestyle hotel based in London. We are opening a new property with an all-day public restaurant and private members’ club located in the former Margaret Louisa Home in Union Square.
We are looking for a Guest Experience Manager to join our team. This role is ideal for candidates who are customer service oriented, have strong leadership skills, and have a passion for hospitality. If you are warm, eager, and dedicated, we would love to meet you!
Overview:
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The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
We are looking for a Guest Experience Manager to join our team. This role is ideal for candidates who are customer service oriented, have strong leadership skills, and have a passion for hospitality. If you are warm, eager, and dedicated, we would love to meet you!
Overview:
The Guest Experience Manager is responsible for providing support across all departments within our organization to ensure that service levels are maintained at an exceptional level. This role is the point of contact for members, ensuring their needs are met and consistently receive a personalized experience.
General Responsibilities:
- Liaises and collaborates with guests and hotel departments, facilitating communication and ensuring seamless service delivery.
- Oversees and enhances the full journey of the guest experience, ensuring that every detail reflects a personalized curated service. To anticipate guest needs and preferences and proactively offer assistance and recommendations to enhance their experience.
- Creates personal relationships with members and guests and be a strong welcoming presence around the club.
- Takes part in members programming, bring new ideas to the membership team, and be part of any members events and collect the feedback from members for future references
- Always represents the brand when on site. Champion the brand not only to the on-house guests, but also, guests of members and public audience with being ready to do the show arounds of member spaces and share
- Builds strong profile notes and make sure all departments are aligned and have everything updated on their side.
- Ensures all guest feedback is well communicated to relevant departments and actioned.
*****
The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
Salary : $75,000 - $80,000
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