What are the responsibilities and job description for the Banquet Server/Bartender position at THE UMSTEAD HOTEL & SPA?
Job Details
Description
To consistently achieve the service and product delivery standards with a high degree of client care and service throughout the banqueting event experience and to provide an exceptional and memorable guest experience. The banquet server/bartender will serve the guest’s needs by providing exceptional knowledge of food & beverage menu items, wine and beverage options, as well as cocktail and beverage preparation techniques. They also assist in set-up of linen, china, glass, silver, and buffets/ food displays for each function in accordance with The Umstead Hotel standards.
Qualifications
- · Report to work at the scheduled time, neatly groomed and in a clean uniform.
- · Participates in the service and removal of food during banquet functions by offering pre-determined menu selections to each table; maintaining knowledge of each selection's, origin, taste, and preparation method; communicating guest orders including any special needs or requests to the kitchen; checking completed kitchen orders with the guest's original order; transporting items to the guest table in a timely manner to ensure proper food quality and making self available to guests, clients, and group contacts to ensure satisfaction.
- · Setting up, maintaining, inventorying and breaking down all beverage breaks and food buffets/ food displays
- · Setting up of linen, china, glass, silver, for each function according to the banquet event order.
- · Exceptional knowledge of all products/ liquors/ wine/ beverages available on banquet bars.
- · Exceptional knowledge of cocktail mixology and preparation techniques.
- · Thorough knowledge of setting up, maintaining, inventorying and breaking down all bar stations for each function according to the banquet event order and The Umstead Hotel standards.
- · Thorough knowledge of all North Carolina state liquor laws and procedures.
- · Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
- · Being able to consistently perform tasks within a given time frame to ensure all event components are setup on time.
- · Being able to consistently perform tasks with little direct supervision.
- · Maintain the back of the house cleanliness and safety
- · Comply with The Umstead Hotel & Spa Vision and Values.
- · Work harmoniously and professionally with co-workers and supervisors.
- · In addition, other duties may be required as directed by your Manager
Education:
High school or equivalent education required
Experience:
1-2 years banquet or restaurant server in an upscale hotel, restaurant or country club. Previous four- or five-star hotel banquet server experience preferred.
Licenses or Certificates:
Ability to obtain and/or maintain any government required licenses, certificates or permits.
Salary : $8