What are the responsibilities and job description for the Spa Front Desk position at THE UMSTEAD HOTEL & SPA?
Job Details
Description
Job Description:
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Welcomes and greets all guests at spa front desk
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Schedules appointments for spa services both in person and over phone and email
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Acts as a resource for spa services, policies, retail items, etc. plus those of the hotel.
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Continually strives to understand all the services, products and sales items in the spa and the hotel
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Generates and prints opening/closing daily reports
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Monitors daily appointments as well as future appointments to ensure proper booking
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Prepares all receipts for services and retail sales
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Monitors all monies for services and retail sales
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Answers the telephone and direct calls as appropriate
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Assists Supervisor in performing scheduled inventory of office supplies and retail area for proper ordering
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Stays updated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel
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Ensures every guest experiences 5-star guest service
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Maintains cleanliness and neatness of the spa
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Assists management and co-workers as requested/needed
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Attends all departmental, spa and property meetings and training sessions
Qualifications
- High school diploma or equivalent required
- Customer service experience required
- Spa experience is strongly desired but not required
- Secretarial skills desired, e.g., typing, filing, etc.
- Must attend product knowledge training
- Computer software skills required
Salary : $14
