What are the responsibilities and job description for the Front Desk Coordinator position at Generations Salon & Day Spa?
Must have previous experience in front desk reception and or the beauty industry.
- Guest interaction: Greet and welcome guests upon arrival, providing information about the facility and services.
- Check-in/Check-out procedures: Process guest registrations, collect payment, and handle check-out procedures.
- Reservation management: Take and manage reservations, including updates and cancellations.
- Phone handling: Answer incoming calls promptly and take messages.
- Administrative tasks: Maintain appointment book, update guest information, manage payment methods, and perform basic data entry.
- Customer service: Address guest inquiries, resolve complaints, and ensure guest satisfaction.
- Cash handling: Accurately process cash and credit card transactions.
- Maintaining appearance: Keep the front desk area clean and organized, including supplies and signage.
Required skills for a front desk role:
- Excellent communication skills: Clear and friendly verbal and written communication to interact with guests effectively.
- Strong interpersonal skills: Ability to build rapport with guests and maintain a positive demeanor.
- Organizational skills: Efficiently manage multiple tasks and prioritize work to maintain smooth operations.
- Attention to detail: Accurately record information and handle transactions with precision.
- Basic computer proficiency: Familiarity with Meevo (appointment booking system) Preferred but NOT REQUIRED
- Problem-solving skills: Ability to address guest concerns and resolve issues promptly.
Summary
In the role of Part Time to Full Time Front Desk, you will be the first point of contact for visitors, providing exceptional customer service and administrative support.
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
Work Location: In person
Salary : $18