Demo

Director of Membership

The Union Club
Cleveland, OH Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 5/17/2025

Why work for us?

  • Free on-site parking
  • Complimentary Meal during your shift (breakfast/ lunch/ dinner/ snacks/ healthy options)
  • Medical
  • Dental
  • Vision
  • 401K (with company matching)
  • PTO (paid time off)
  • Vacation Time
  • Holiday Pay
  • Employee Recognition Programs
  • Bonus/ Holiday Funds
  • Community Involvement

Job Summary:

Seeking a qualified Membership Director / Executive Assistant to oversee the day-to-day engagement and execution of Membership inquiries and approvals.

Responsibilities (Essential Duties and Responsibilities)

  • Admission meeting, file development
  • Conduct tours for prospective members. New member orientation
  • Maintains the club’s database (membership register) of members’ files
  • Develop and ensure that established procedures for processing prospective members’ applications are consistently followed
  • Plans and implements strategies to meet club membership goals
  • Processes all requests for transfers of membership
  • Maintains online member directory.
  • Holds prospective member functions
  • Assist prospective members in fulfilling application requirements.
  • Measurement and evaluation of membership lists, counts and totals
  • Execution of the welcome letter to new members
  • Execution of the prospect proposer letters once member is approved
  • Execution of LOA or termination letter to existing members
  • Communication for all the file information around the introduction and approval process
  • Posting of the new members in the newsletter and on bulletin lobby board
  • Communication with admissions Chairperson on execution of file and needs for approval
  • Assesses the need for and makes recommendations regarding membership classifications to help ensure that the needs of ever-changing markets are met
  • Maintains club’s member bulletin board
  • Prepares notices, agendas and other items for the Executive Committee and Board of Directors’ meetings; manages records and files minutes of each meeting; maintains official minutes of all board committees
  • Performs general office tasks not limited to word processing to assist the General Manager/COO
  • Take minutes at Board meetings
  • Must demonstrate appropriate analytical skills, attention to detail, organizational and project management skills
  • Must have superior interpersonal skills as well as excellent ability to communicate orally and in writing

Characteristics of our Membership Directors (Competencies)

  • Leadership
  • Engaging personality
  • Servants heart
  • Give and receive feedback/ direction
  • Willingness to learn and grow
  • Professionalism
  • Team player mentality
  • Excellent verbal skills

Minimum Qualifications & Experience

  • Bachelor’s degree required
  • 2 years’ minimum related experience
  • Windows 10, word, PowerPoint, Excel, and Jonas Club Management systems
  • Private club or fine dining experience preferred
  • Flexibility and dependability are essential.
  • Accountability to timelines and expectation
  • Ability to communicate with staff, members and guests
  • Able to work well with little supervision
  • Must be willing to submit to a criminal background and drug screening.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

People with a criminal record are encouraged to apply

Education:

  • Associate (Preferred)

Experience:

  • Membership: 2 years (Required)
  • * Private club or fine dining: 2 years (Preferred)

Work Location: In person

Salary : $60,000 - $70,000

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