What are the responsibilities and job description for the Data Control Clerk II position at The University of Chicago?
Department
Press Warehouse ReturnsAbout the Department
Job Information
Job Summary:
The Data Control Clerk II will be responsible for entering customer returns and investigating customer service complaints on the computer system.
Responsibilities:
- Entering customer returns as received in the warehouse daily.
- Investigating customer service complaints and following detailed procedures to correct the problems.
- Interface with various departments as required to effectively complete assigned tasks.
- Various other tasks as required.
Competencies:
- Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with staff, faculty, and clients.
- Communicate effectively in English, both orally and in writing.
- Identify priorities.
- Recognize and resolve or refer problems.
- Work effectively with supervision and as part of a team.
- Use or learn a range of position-related software applications.
- Strong typing skills. and experience on a 10 key adding machine required.
- Excellent verbal communication skills and the ability to follow detailed instructions required.
- Enter data both quickly and accurately on an on-line database system required.
- Able to learn quickly and retain what has been learned is of paramount importance due to the variety of tasks that must be performed on a daily basis.
Additional Responsibilities
Education, Experience, and Certifications:
Education:
- High school diploma or GED required.
Experience:
- Experience on a 10 key adding machine required.
Technical Knowledge or Skills:
- Typing skills of at least 30 words per minute required.
Working Conditions and Physical Requirements:
- Lifting of books (around 40lbs., at times) as well as opening boxes.
Pay Range:
- $17.80 - $20.56 per hour
Required Documents:
- Resume
- Cover Letter
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Benefit Eligibility
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
Union
Job is Exempt
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Posting Date
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the
University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via
Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:
http://securityreport.uchicago.edu
. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.Salary : $18 - $21
