What are the responsibilities and job description for the Data Control Clerk II position at University of Chicago?
Department
Press Warehouse Returns
About The Department
The University of Chicago Press Distribution Center (CDC) is a state-of-the-art distribution and fulfillment operation, providing a full range of services to the University of Chicago Press and scholarly publishers worldwide. Located in the Historic Pullman District near 110th Langley, the CDC is conveniently located near the Metra and the Bishop Ford Freeway. The facility is two hundred seventy-three thousand square feet, housing nearly twelve million books in inventory, and more than nineteen thousand units shipped daily. Our team is hard-working, highly motivated, and enjoy the same benefits as the University of Chicago campus-based employees, many with the added benefit of working close to home. On-the-job training provided.
Job Information
Job Summary
The Data Control Clerk II will be responsible for entering customer returns and investigating customer service complaints on the computer system.
Responsibilities
Education, Experience, and Certifications:
Education
Benefit Eligibility
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Hourly
Pay Range
$17.36 - $20.06
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
40
Union
024- Local 743, I.B.T. Clerical
Job is Exempt
No
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Date
2025-03-03
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Press Warehouse Returns
About The Department
The University of Chicago Press Distribution Center (CDC) is a state-of-the-art distribution and fulfillment operation, providing a full range of services to the University of Chicago Press and scholarly publishers worldwide. Located in the Historic Pullman District near 110th Langley, the CDC is conveniently located near the Metra and the Bishop Ford Freeway. The facility is two hundred seventy-three thousand square feet, housing nearly twelve million books in inventory, and more than nineteen thousand units shipped daily. Our team is hard-working, highly motivated, and enjoy the same benefits as the University of Chicago campus-based employees, many with the added benefit of working close to home. On-the-job training provided.
Job Information
Job Summary
The Data Control Clerk II will be responsible for entering customer returns and investigating customer service complaints on the computer system.
Responsibilities
- Entering customer returns as received in the warehouse daily.
- Investigating customer service complaints and following detailed procedures to correct the problems.
- Interface with various departments as required to effectively complete assigned tasks.
- Various other tasks as required.
- Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with staff, faculty, and clients.
- Communicate effectively in English, both orally and in writing.
- Identify priorities.
- Recognize and resolve or refer problems.
- Work effectively with supervision and as part of a team.
- Use or learn a range of position-related software applications.
- Strong typing skills. and experience on a 10 key adding machine required.
- Excellent verbal communication skills and the ability to follow detailed instructions required.
- Enter data both quickly and accurately on an on-line database system required.
- Able to learn quickly and retain what has been learned is of paramount importance due to the variety of tasks that must be performed on a daily basis.
Education, Experience, and Certifications:
Education
- High school diploma or GED required.
- Experience on a 10 key adding machine required.
- Typing skills of at least 30 words per minute required.
- Lifting of books (around 40lbs., at times) as well as opening boxes.
- $17.80 - $20.56 per hour
- Resume
- Cover Letter
Benefit Eligibility
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Hourly
Pay Range
$17.36 - $20.06
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
40
Union
024- Local 743, I.B.T. Clerical
Job is Exempt
No
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Date
2025-03-03
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Salary : $17 - $21
