What are the responsibilities and job description for the Clerk III - Guest Services (50%) position at The University of Iowa?
The University of Iowa Hospitals and Clinics Department of Guest Services is seeking a 50% Clerk III to cover multiple areas including 5 Information Desk locations. Hours to be scheduled between 2:00 PM - 8:15 PM Monday-Friday, w/ additional weekdays, and rotating holidays. Additional hours as needed.
Duties to include:
Demonstrating exceptional customer service on the telephone and in person, provide directions and information on hospital services and amenities.
In a high-volume setting, direct patients and public to specific areas within the hospital complex using extensive knowledge of hospital locations and services.
Resolve patient and visitor complaints and difficulties as they occur through the use of effective problem solving, utilizing service recovery as necessary.
Conduct cash transactions, performing all requirements associated with cash handling.
Work with off-site hotel and hospital staff regarding referrals to the Rossi Guest House Lodging Program. Maintain census, waiting, list, and database information. Place qualifying families in RGHLP hotel rooms as appropriate.
Must be able to demonstrate professional presence and be able to exercise judgement while working independently.
Following all safety protocols, screens visitors upon entry.
MINIMUM ELIGIBILITY REQUIREMENTS:
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Special Qualifications
- Public contact/customer service
Desirable Qualifications
- Cash Handling
- Ability to demonstrate exceptional service excellence with every patient and guest in a fast-paced environment.
- Must have good communication, attention to detail, and multi-tasking skills.
- Must be able to demonstrate professional presence.
- Skill in using computer software and operating basic office equipment.
- Must be able to remain in a stationary position for periods of time.
Application Information:
In order to be considered, applicants must upload resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. Please email joseph-beebe@uiowa.edu with any questions.
