What are the responsibilities and job description for the Clinical Operations Coordinator position at The University of Kansas Health System?
Job Overview
">The Patient Service Representative (PSR) Scheduler plays a critical role in creating a seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments, responding to high volumes of incoming telephone calls, and efficiently navigating medical records to ensure accurate patient information is up-to-date.
">Key Responsibilities
">- Schedule internal and external department referrals and in-person appointments, telehealth visits, surgeries, procedures, and ancillary services using Epic Cadence decision trees. ">
- Accurately document and route calls to the proper departments as needed. ">
- Maintain extensive knowledge of appointment types, locations, providers, and specialties. ">
- Work to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. ">
- Responsible for registration of patients during the scheduling process, including entering demographics, insurance verification, and completing Medicare Secondary Payer Questionnaires (MSPQ). ">
Required Skills and Qualifications
">- High School Graduate or equivalent. ">
- 1 or more years direct customer service experience in a healthcare or contact center environment. ">
- Ability to read, write, speak, and understand English. ">
- High level of customer service skills focusing on problem resolution. ">
- Basic computer skills, including Microsoft Excel, Word, Outlook, and Teams. ">
- Ability to maintain patient confidentiality. ">
Benefits and Other Perks
">- A comprehensive benefits package. ">
- A supportive work environment. ">
- Ongoing training and professional development opportunities. ">
- The opportunity to make a difference in the lives of our patients and their families. ">
