What are the responsibilities and job description for the Director IT Service Delivery position at The University of Maryland Medical System?

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

If you think you are the right match for the following opportunity, apply after reading the complete description.

Job Description

General Summary

The Directory of IT Service Delivery is responsible for advancement of a large-scale, enterprise-class portfolio of projects for UMMS. This Director will manage the University Of MD Medical System’s Service Delivery Team. They will be responsible for the delivery of multidisciplinary projects, including, but not limited to : developing and implementing a modern messaging and collaboration platform, identity management system, telework tools and technologies, and an enterprise cloud strategy. The successful candidate will have a demonstrated ability to lead complex IT modernization projects for large healthcare systems with quantifiable results of growth, increased customer satisfaction, and mission alignment.

The Director ensures outcomes that conform to the University of MD Medical System’s mission, values, and strategies and networks with business partners, vendors, and independent consultants to remain current with industry and technology developments.

Principal Responsibilities and Tasks

The following statements describe the general nature and level of work performed by this Director.

Work directly with Hospital and IT leadership to develop, implement, and maintain the UMMS user experience strategy : including, messaging, collaboration, productivity tools (ie. Microsoft O365, etc), telework, etc.
Develop, implement, and maintain an enterprise cloud services strategy for the hospital system to increase datacenter redundancy, application availability, security, and overall service performance.
Provide strategy and direction for other enterprise-level technology solutions, including, but not limited to : Identity & Access Management service, videoconferencing, Information Security initiatives, etc.
Create and manage RFPs for all technologies and corresponding implementation services
Manage all staff, consultants, and other project resources for efficient and timely project delivery while staying within budget.
Develop and manage contracts for all technologies and implementation services and present to senior management for migration into operation’s budgets.
Work with project teams to maintain effective communication strategies during planning and implementation phases of projects and migration to operations
Build and maintain program status reports for hospital system leadership.
Develop and maintain documentation for all technologies and services for presentation to operations teams and senior leadership.
Establish and maintain technical and financial reports to show progress of projects to management and customers
Document technical requirements, develop and oversee project plans and implement change control procedures

Qualifications

Education and Experience

Bachelor’s degree in Computer Science, Information Systems, Business or related experience preferred.

15 years of experience implementing large scale technical deployments

5 years’ experience managing a team of senior engineers, project managers, and large programs

Strong experience working within a health care system is preferred

Knowledge, Skills and Abilities

Extensive experience managing a team of engineers, project / program managers, consultants, and vendors

Strong understanding and experience with Microsoft productivity tools, including O365, Teams, etc.

Experience designing and maintaining enterprise messaging and collaboration systems

Experience implementing and maintaining Information Security apps, including : IAM, A / V, patching, pen testing, etc.

Experience implementing enterprise networking, telephony, and datacenters

Strong understanding and experience working with cloud infrastructure including Microsoft Azure and AWS

Significant experience implementing projects with >

20k impacted users

Knowledge of IT standards frameworks, including : ITSM, ITIL, NIST, etc.

Possess a positive, helpful, and professional demeanor

Additional Information

All your information will be kept confidential according to EEO guidelines.

J-18808-Ljbffr

Apply for this job

Receive alerts for other Director IT Service Delivery job openings

Director IT Service Delivery

What are the responsibilities and job description for the Director IT Service Delivery position at The University of Maryland Medical System?

What is the career path for a Director IT Service Delivery?

Job openings at The University of Maryland Medical System

Not the job you're looking for? Here are some other Director IT Service Delivery jobs in the Baltimore, MD area that may be a better fit.

We don't have any other Director IT Service Delivery jobs in the Baltimore, MD area right now.

AI Assistant is available now!