What are the responsibilities and job description for the PEAK - IT Specialist position at The University of Oklahoma?
The Center for Public Management is hiring an IT Specialist through OU's PEAK Temporary Staffing.
- Provides expert technical customer support over the telephone and in person as well as assisting with enterprise system rollouts and daily system monitoring.
- Provides technical call support, office support, and enterprise system monitoring.
- Provides customer support, including configuration of new hardware, software, and network connections as well as troubleshooting hardware / software issues on both laptop and network computers on both PC and Apple computers.
- Performs daily operational activities such as system monitoring, creating, updating, and closing incidents in the ticketing system, performing customer call-backs, running reports, and review open tickets that require additional activity.
- Assists with development, communication, and execution of technical support and service delivery strategies.
- Develops, updates, and continually improves training material and the OU IT Knowledge Base, both internal and external content.
- Monitor customer satisfaction and performance metrics to continuously improve operational efficiency and service quality.
- Represents the OU IT team during OU IT Project rollouts and keeps them informed of upcoming events. Ensures the team is properly trained and staffed to handle initiatives when they occur.
- Performs various duties as needed to successfully fulfill the function of the position.
