What are the responsibilities and job description for the Racquet Sports Front Desk Staff position at The University of Pennsylvania?
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
Posted Job Title
Racquet Sports Front Desk Staff
Job Profile Title
Temporary Employee - Non-Exempt
Job Description Summary
Penn Racquet Sports is searching for a reliable, detail oriented, energetic front desk assistant for both Tennis and Squash Centers. Must be computer savvy with excellent customer service. Tennis or Squash knowledge is a plus yet not required.
Job Description
Responsibilities :
- Respond to inquiries about memberships, private lessons, clinics, programs, junior clinics, and summer camp.
- Process payments accurately and efficiently.
- Assist members with navigating and utilizing the facility's app.
- Greet customers warmly and create a positive first impression.
- Continuously provide excellent customer service to address member needs and questions.
- Manage reservations for tennis courts, ensuring an organized schedule.
- Efficiently check in both visitors and members.
- Handle administrative tasks, such as data entry and record keeping.
- Oversee opening and closing procedures for the facility.
- Ensure a welcoming and organized front desk area.
Qualifications :
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Division of Recreation & Intercollegiate Athletics
Pay Range
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
