Customer Care Specialist

Customer Care Specialist

For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt.

Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.

• Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, vendors, and others.
• Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services.
  Troubleshoots and handles moderately complex inquiries and issues;
• refers customers to supervisors and/or other departments as needed.
• Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed.
• Files documents, provides data entry, and completes forms requiring standard information.
  Explains policies and procedures of housing, dining services, and Pitt IDs to students, parents, faculty, staff, and other visitors.
• Other duties and special projects as assigned.

Sitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.