What are the responsibilities and job description for the Desktop Services Analyst position at The University of Pittsburgh?
Desktop Services Analyst
This position is a member of an in-house support team responsible for all academic and administrative computers on campus. This includes operating systems installation and configuration; application installation and support. The incumbent works independently with minimum supervision as well as working productively as part of the User Services team and with other technology specialists within the Information Technology unit.
Diagnose and resolves basic computing issues. Configures end user devices.
- Install and configure operating system and application software on individual and computer lab computers.
- Consult with campus faculty and staff regarding the diagnosis and resolution of computing issues including device and software problems.
- Apply working knowledge of University applications, systems and services to assist users on campus.
Physical effort is required to transport computers and other university technology throughout campus. Significant physical activity is required.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
