What are the responsibilities and job description for the Evening Circulation Specialist position at The University of Southern Mississippi?
The EveningCirculation Specialist supervises circulation services and student employees onduty, as well as assists with building security during evening hours of libraryoperations. The work includes providing courteous and efficient service topatrons of Cook Library. The position performs a variety of other supportfunctions, including building closing and monetary responsibilities. Typicalwork hours are Sunday through Thursday, 3 to midnight and will varyaccording to the academic calendar, university holidays, and similar variables.
Primary Duties and Responsibilities
- Supervises evening operations of the circulation desk. Tasks include, but are not limited to : Provides excellent customer service and timely response to patron requests.; assists patrons according to established policies and procedures; addresses patron complaints and problems patiently and proactively; resolves routine problems; identifies and refers complex or potentially serious problems to the supervisor. Works evenings, weekends, and holidays as required.
- Coaches and assistsstudent employees when the students’ supervisor is not present : Models good work habits for others and reportsconcerns to supervisor as needed.
- Coordinates matters of building use and security during evening hours. Tasks include, but are not limited to : Monitors security in the building (through physical walkthroughs and closed-circuit television) and ensures all guidelines are followed; serves as employee in charge according to assigned schedule.
- Performs financial responsibilities. Collects and counts money accepted at the circulation desk on a daily basis and balances petty cash at closing. Reports any discrepancy to the supervisor. Performs special projects and other duties as assigned.
Minimum Qualifications
Two years of coursework at an accredited college or university and one year customer service experience; or equivalent combination of education and experience. Knowledge, Skills & Abilities
Preferred Qualifications
Experience working in an academic (higher education) library; Experience working in library circulation or other library public service area.
