Senior ServiceNow Software Developer

Job Posting Title :

Senior ServiceNow Software Developer

Hiring Department : Dell Medical School

Position Open To : All Applicants

Weekly Scheduled Hours :

FLSA Status :

Exempt

Earliest Start Date :

Mar 21, 2025

Position Duration : Expected to Continue

Location : UT MAIN CAMPUS

Job Details : General Notes

The Office of Information Technology at the Dell Medical School is seeking a Senior ServiceNow Software Developer.

Purpose

As a platform expert, the Senior ServiceNow Software Developer oversees the design, architecture, development, and maintenance of ServiceNow solutions within the UT ServiceNow instance. This position leads technical planning and implementation of new features and collaborates with internal teams, the main campus ITS, and external vendors to gather requirements and ensure accuracy in development work.

Responsibilities

Designs and implements new applications, functionality and workflows.

Provides daily operational support and system monitoring.

Gathers and verifies requirements for new features, functionality and workflows.

Troubleshoots and debugs functionality and workflows.

Coordinates and collaborates with main campus ServiceNow development team.

Provides Tier 3 customer support.

Updates documentation and design documents.

Performs other related duties as assigned.

Knowledge / Skills / Abilities

Demonstrated ability to analyze complex problems.

Demonstrated ability to clearly and efficiently present ideas, status and issues to management stakeholders.

Strong communication skills and customer focus.

Attention to detail

Initiative and the ability to set clear priorities

Required Qualifications

Bachelor's degree in Information Technology, Software Development, or a related field. 5 years of experience with ServiceNow and ITSM applications, including customization, customer support, ticket management, ITIL, scrum / agile development, business process automation and creating technical requirements. Experience gathering and documenting technical requirements from customers. Experience with ITIL practices and service management frameworks. Experience with scrum / agile development. Experience with business process automation.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Familiarity with UT ServiceNow environment and other UT-specific processes and technologies.

Salary Range

115,000 depending on qualifications

Working Conditions

May work around standard office conditions.

Repetitive use of a keyboard at a workstation

Required Materials

Resume / CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer :

The University of Texas at Austin, as an equal opportunity / affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency :

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification :

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify :

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

Compliance :

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Salary : $115,000