Assistant Director of Admissions

Are you interested in helping students achieve their goal of a college education? Do you enjoy meeting and interacting with new people from a variety of backgrounds?

The Office of Admissions is seeking a higher education professional with experience in event planning, coordinating campus tours, community engagement, and customer service to fill our vacant Assistant Director of Admissions (Visitor Center) position. If you are looking for a rewarding and challenging opportunity that provides a supportive work environment and a comprehensive benefits package including employee tuition assistance, apply now to join our team!

The Assistant Director of Admissions for the Visitor Center provides support and planning for UT Dallas' Office of Admissions, specifically related to the University's Visitor Center operations and events. Primary responsibilities include development and implementation of the undergraduate campus tour experience and prospective student events, as well as prospective student support.

Minimum Education And Experience

Bachelor's degree and three (3) years of experience in college admissions, student advising, student recruitment, or related field.

Preferred Education And Experience

• Bachelor's degree and five years of related, progressive work experience.
• Experience overseeing, managing, or coordinating visitor center services and events for prospective students, high school counselors, college advisors, and other educational partners.
• Proficiency in PeopleSoft Campus Solutions, Salesforce CRM, or comparable software platforms.
  
  

Essential Duties And Responsibilities

• Support the Director of the UT Dallas Visitor Center with Visitor Center operations, including developing and coordinating student-led campus tours/group tours and delivering campus tour informational presentations.
• Participate in planning, coordinating, and hosting events for high school counselors, college advisors, prospective undergraduate students, and special student populations.
• Cultivate and maintain relationships with departments across campus to facilitate participation in prospective student events and undergraduate recruiting initiatives.
• Support the Director with coordination of efforts between the Office of Admissions Visitor Center, Undergraduate Recruiting, and Welcome Center Teams to create and foster a welcoming, responsive, and supportive environment for prospective students.
• Serve as a point of contact for escalated complaints and difficult customer service situations.
• Collaborate with leaders in the Offices of Admissions and Enrollment Operations to identify existing challenges and partner with other teams to work toward solutions and achieve shared goals.
• Represent the Office of Admissions through membership and participation in relevant professional organizations.
• May represent the Office of Admissions in interdepartmental meetings.
• Support, mentor, and supervise Visitor Center staff and student assistant employees.
• May participate in on-campus and off-campus prospective student recruiting and other admission-related events, which may involve travel and/or work after regular business hours and on weekends.
• Participate in all assigned training, meetings, and events.
• Other duties as assigned.
  
  

Additional Information

Preference in hiring may be given to internal UT Dallas applicants.

THIS POSITION MAY REQUIRE OCCASIONAL TRAVEL OUTSIDE OF REGULAR WORK HOURS, INCLUDING EVENING AND WEEKEND TRAVEL.

Required Knowledge, Skills, And Abilities

• Exceptional presentation and public-speaking skills
• Exceptional written and verbal communication skills, active listening skills, and interpersonal skills; knowledge of cross-cultural communication needs and styles with the ability to respond appropriately in a variety of situations
• Excellent organizational, prioritization, and time management skills with the ability to manage multiple tasks and projects at one time
• Ability to plan, coordinate, schedule, direct, and monitor tasks, activities, and projects to complete assignments timely and efficiently
• Detail-oriented and accurate with the ability to analyze and interpret data and apply strong reasoning skills to make informed decisions and to identify potential issues and possible solutions proactively
• Understanding of conflict de-escalation and resolution techniques to handle difficult and sensitive student and customer service situations
  
  

Remote Work Notice

Following successful completion of an initial training period, a hybrid work schedule may be available, subject to business needs and departmental approval. Employee must be located within the Dallas/Fort Worth Metroplex area and have the ability to be on campus for work activities as scheduled and/or with 24-hour notice. Completion and approval of a UT Dallas Remote Work Agreement will be required, and use of personal computer, internet, and other standard equipment may be required. Remote work arrangements are subject to regular review and re-approval and may be cancelled.

About UT Dallas

The University of Texas at Dallas is a top public research university committed to admitting, enrolling, and graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A variety of people, ideas, backgrounds, and perspectives is critical to achieving our vision and mission. UT Dallas fosters an educational, working, and living environment where all members of our community are welcomed, treated fairly, and supported in their pursuit of excellence.

What We Offer

UT Dallas aims to attract and retain talented staff and faculty to support the University's students and mission. We are an equal opportunity employer and offer a comprehensive benefits package, including:

• Medical with prescription drug coverage (100% paid for full-time employees), dental, and vision insurance plans
• Life, AD&D, and disability insurance plans
• Flexible spending accounts
• Paid time off and holidays
• Retirement plans
• Employee tuition assistance
• Professional development and training opportunities
• Employee wellness and employee assistance programs
• and much more!
  
  

Important Message

• All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
• The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.