What are the responsibilities and job description for the IT Deskside Support - Staff position at The University of Vermont Health Network?
JOB DESCRIPTION:
The Deskside Support Technician is responsible for providing technical and general computer support to all users of the organization’s computer systems. Responsibilities include ordering and installing desktop hardware and software, software support, telecom support, system configuration, troubleshooting problems, maintaining inventories, providing hardware repairs and maintenance, upgrading systems, arranging for cabling and communication lines, and coordination of services with other Information Technology staff. The Technician has an obligation to provide a high level of customer service to system users throughout the organization and is responsible for the appropriate prioritization and management of technical problems and requests.
A personal vehicle is required for use during working hours in order to perform the requirements of this position.
Staff must provide support coverage 24 hours per day, 7 days per week. Shift coverage and on-call coverage may be required.
EDUCATION:
Associate's degree or formal technical training or equivalent experience. Must possess a valid Vermont driver’s license and safe driving record.
EXPERIENCE:
Minimum of 3 year’s IT experience.
The Deskside Support Technician is responsible for providing technical and general computer support to all users of the organization’s computer systems. Responsibilities include ordering and installing desktop hardware and software, software support, telecom support, system configuration, troubleshooting problems, maintaining inventories, providing hardware repairs and maintenance, upgrading systems, arranging for cabling and communication lines, and coordination of services with other Information Technology staff. The Technician has an obligation to provide a high level of customer service to system users throughout the organization and is responsible for the appropriate prioritization and management of technical problems and requests.
A personal vehicle is required for use during working hours in order to perform the requirements of this position.
Staff must provide support coverage 24 hours per day, 7 days per week. Shift coverage and on-call coverage may be required.
EDUCATION:
Associate's degree or formal technical training or equivalent experience. Must possess a valid Vermont driver’s license and safe driving record.
EXPERIENCE:
Minimum of 3 year’s IT experience.
