What are the responsibilities and job description for the Full-Time Customer Service Associate position at The UPS Store #0026?
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Some of the perks of joining The UPS Store team!
* Full-time position (40 hours)
* Day time retail hours 8:30am-7:00pm - Flexible hours
*Meal compensation
*Medical Benefits
* Paid Vacation
* 401k plan
*Monthly sales incentives in additional to base salary
JOB DESCRIPTION
- The Full-Time Center Associate provides customer service to customers for all business services. The ideal candidate needs to be:
- Prompt, reliable, and responsible
- Weekend availability is a must
- Strong computer skills and training in applications will be provided.
- Able to operate independently and be self-driven to complete tasks
- Excellent written and verbal communication skills
- Fluent English & Spanish speaking is a plus
- Able to lift 50 pounds
- The full-time and part -time positions will be required to work at both of our locations in Tustin and Lake Forest
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- Able to lift 50 pounds
- Communicates effectively with customers
- Prompt, reliable, and responsible
- Available to work weekdays and weekends.
QUALIFICATIONS
- Strong computer skills, including Microsoft Office and Adobe Suites
- High school diploma or GED required
- Must be over 18 years old due Notary Certification and Livescan Certification
BENEFITS
- Medical Insurance
- Flexible Schedule and Daytime hours
- Uniforms Provided
- Advancement Opportunities ability to grow within the company
- Monthly Sales Incentives
- Company-paid Notary and Live Scan / Fingerprinting certification
- Retail Store day time hours 9:00am-7:00pm
COMPENSATION
- Starting at $16 hr (after training) up to $18 hr with monthly Sales Incentive (Salary Based medical benefits)
Salary : $16 - $18