What are the responsibilities and job description for the Customer Service Representative position at The UPS Store #3130?
We are a small business not associated with the UPS delivery. This is a job position with the ship store on Bryden.
This position likely will start at part-time and then more hours will be available as you are trained and once fully trained and has a good understanding of the systems we can transition into full time.
Every other Saturday or possibly every Saturday will also be a must.
We are looking for a customer service representative, who will provide products/services to our customers with accuracy and efficiency. Must be able to provide excellent, friendly customer service.
Responsibilities
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow procedures, guidelines and policies
- Take the extra mile to engage customers
Skills/Requirements
- Provide energetic and friendly Customer service
- Strong listening skills
- Experienced with Microsoft Office, Excel, Word, Outlook and Adobe
- Operate office equipment: i.e., computers, copiers, scanners, fax, etc.
- Ability to adapt/respond to different types of customer requirements
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree (preferred, but not required)
- Must be dependable, punctual, able to work independently
- Also must work well with others
- Must be able to lift at least 50lbs and stand for long periods of time
- Must have reliable transportation
- Must be able to pass a background check and drug test
- Pay depends on experience
Job Type: Part-time (must be available to work Saturdays and Sundays when needed)
Work Location: One location
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 17 – 40 per week
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $12 - $14