What are the responsibilities and job description for the Store Manager position at The UPS Store #4494?
Previous UPS Store experience is required.
We are looking for a driven retail store manager who is responsible for all aspects of daily operations. The store manager delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
The ideal candidate has previous retail management experience in The UPS Store network, strong computer and internet skills, college degree, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who tries to learn all aspects of the business in the shortest possible time. Previous print production experience, notary, or shipping experience is a huge plus.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer’s shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices expertly and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- Flexible schedule: hours of operation Monday through Friday 8:00am-7:00pm, Saturday 9:00am-5:00pm, Sunday 10:00am-4:00pm
- Opening or closing store procedures
- Cleaning/upkeep of the store to include inventory management
- Processing claims
- Maintaining postal mail services
- Training compliance
- The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development
QUALIFICATIONS
- Bachelors Degree (May be waived with 2 years’ experience in The UPS Store, Fed-Ex, Kinkos, or any shipping / quick print shops)
- Strong computer skills, including Microsoft Office and Adobe Suites
- Notary certification required (will provide training if not NC state certified)
- 1 years of verifiable The UPS Store experience
- Strong verbal and written communication skills
- Able to lift 40 pounds
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Education:
- Associate (Required)
Experience:
- UPS Store: 1 year (Required)
Work Location: In person
Salary : $40,000