Sales Associate

SUMMARY:

• Ensure a customer receives The UPS Store experience by providing efficient and effective service to meet and exceed their expectations

• To assist in the day-to-day operations of the store.

REPORTS TO:

• Owner/ manager on duty

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Smile. Greets customers, enquires the nature of their business and assist in the completion of their request.

• Answers telephone and relays calls and messages

• Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.

• Receive, sort and place mail in mailbox modules accurately.

• Packs and ships customer’s items in accordance with The UPS Store guidelines and any applicable laws.

• Write documents for traces and shipping claims.

• Opens and reacts to electronic mail for the store and follows-up, when required, to ensure proper action is taken.

• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines.

• Prepares edits, proofreads and copies any requested forms as allowed by The UPS Store and the law.

• Clerk is required to complete all necessary training including web-based training, in store training and any other training deemed necessary by owner or manager.

• Record all sales transactions on POS and accurately process cash, check, money orders and credit card transactions. Print reports as requested.

• Close out of POS to include reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with Company policy and procedure.

• Operate all other software packages.

• Assist in merchandising the center, including stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)

• Cleans and maintains the store and the supplies necessary to run the store daily.

• Performs any other duties related to the position of sales and service clerk as directed by the Manager on duty.

WORKING CONDITIONS:

• Work weeks are 7 days, Monday to Sunday, up to 8 hours per day, starting at 8 in the morning

• The Clerk is entitled to one half hour of lunch time for any shift over 6 hours.

• The Clerk is frequently exposed to noise and a regular flow of people around the store

• The Clerk is frequently assigned to changing priorities

• The Clerk may be required to work overtime, with paid compensation

• We are a Smoke Free, Drug Free environment.

QUALIFICATION REQUIREMENTS:

• Proficient spoken and written English

• Bilingual is a plus

• Punctual, meticulous and reliable

• Courteous manners with the public

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed are representative of the knowledge, skill, and/or ability required.

• Proficiency with Microsoft Windows and Microsoft Office.

• Graphic Design experience with Adobe Creative Suite a plus.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 50 lbs. regularly.

• Must be able to become a Notary in the State of Florida

• Must have reliable transportation to work scheduled hours.

Education and/or Experience:

• 6 months – 2 years customer service experience in a retail environment. POS and computer experience highly desirable.

Language Skills:

• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

• Excellent verbal and written communication skills. Other Skills and Abilities:

• Ability to stand for extended periods of time.

• Manual hand dexterity required to operate POS, copiers, complete customer paperwork, and pack customer items.

Job Types: Part-time

Pay: $12.00/ hour

Education: * High school or equivalent (Preferred)

Work Location: 503 East Jackson St. Tampa Fl. 33602

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 15 – 20 per week

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $12 - $15