What are the responsibilities and job description for the The UPS Store #7116 - Retail Center Associate position at The UPS Store #7116?
The retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean and safe work environment
- Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
- Prioritizes and optimizes the work load to streamline the production flow
- Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used service
Qualifications
- High school diploma or GED required
- Retail/Customer service experience
- Good communication and people skills
- Able to cross sell and up sell products and services
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
- Non-smoking environment
- Willing and able to work 25 to 40 hours per week for a 6-day work week
- Able to work and complete tasks independently in a quick turn environment
- Good project and time management skills
- Must demonstrate extreme attention to detail in design work
- Available to work Monday - Saturday
- Ability to pass Federal Background check
Benefits
- Flexible Work Hours
- Formal Ongoing and Training Program
- Store Uniform Provided
- Advancement Opportunities
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Experience:
- Retail sales: 1 year (Required)
- Basic math: 1 year (Required)
- Cashiering: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $10 - $12