What are the responsibilities and job description for the Customer Service Associate position at THE UPS STORE 7887?
Overview
This is not a seasonal job. We are more than just a shipping company, we offer a wide range of services including printing, packaging and more, We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met and fostering a positive experience. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries effectively.
Responsibilities
- Engage with customers in a professional and friendly manner, addressing inquiries and resolving issues promptly.
- Process transactions accurately, including cash handling and operating the POS system.
-Greet and assist customers with their shipping, printing, and packaging needs.
Operate and maintain printing equipment, including digital printers, copiers, and bindery machines.
Provide expert advice on printing options, including paper selection, print layouts, and finishing techniques.
Prepare and produce printed materials such as business cards, brochures, posters, and other marketing materials.
Assist with daily store operations, including opening and closing procedures, inventory management, and store maintenance.
Promote and upsell additional services such as mailbox rentals, custom packaging solutions, and advanced printing services.
Ensure the print area is clean, organized, and fully stocked with supplies.
Ability to lift 40 pounds is required as is reliable transportation.
Qualifications
- Proven experience in customer service or retail sales is preferred.
- Strong cash handling skills with basic math proficiency.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
- Familiarity with POS systems is an advantage.
- Ability to supervise others and work collaboratively within a team environment.
- A positive attitude, patience, and the ability to remain calm under pressure are essential traits for success in this role.
Join us in delivering outstanding service while growing your career in a dynamic environment!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Shift:
- Evening shift
- Morning shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Shelby Charter Township, MI 48316 (Required)
Work Location: In person
Salary : $13 - $15