What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
About us
The UPS Store is a locally owned franchise specializing in printing, pack and ship, mailboxes and other small business services, located in Midlothian, VA.
Our work environment includes:
Fast paced
Customer centric
Team oriented
Growth opportunities
We are seeking a professional individual with outstanding communication skills to join our Customer Service team. This position will require interacting with customers to answer any questions they might have regarding the services we offer, as well as to help determine their needs and understand any concerns they may have. The right candidate will be able to communicate clearly and regularly with the management team, assisting with customer issues and escalating them when necessary.
Responsibilities:
- Answer customer questions by phone, email, and in person.
- Determine and resolve customer issues.
- Provide excellent customer service to existing and potential clients.
- Participate in training and development activities.
- Build and maintain strong working relationships with peers and clients.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
- POS: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15
