What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
Job Description:
The UPS Store is seeking a highly skilled and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.
About the Role:
- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Continuously practice good listening skills with customers, team members, and leadership
- Take ownership of the customer's shipping needs and offer viable solutions
Responsibilities:
The UPS Store is seeking a highly skilled and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.
About the Role:
- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Continuously practice good listening skills with customers, team members, and leadership
- Take ownership of the customer's shipping needs and offer viable solutions
Responsibilities:
- Deliver exceptional customer experience by providing accurate information on products and services
- Operate equipment and software in an expert fashion and be willing to teach others
- Maintain a clean, organized, and safe working environment
