What are the responsibilities and job description for the Retail and Shipping Associate position at The UPS Store?
Job description
Job Title: Team Associate (must be able to work some Sundays 10:00AM to 3:00PM)
Previous shipping services experience is a major PLUS but not required.
Looking for someone long-term and reliable.
Company Overview:
The UPS Store is a global leader in packing, shipping, printing, and business services. With a network of over 5,000 independently owned locations worldwide, The UPS Store provides convenient and reliable solutions for businesses and individuals alike.
Position Overview:
We are seeking a dedicated and customer-focused individual to join our team as a Team Associate at The UPS Store. The Team Associate plays a crucial role in ensuring the smooth operation of the store by providing exceptional customer service, handling various tasks efficiently, and contributing to a positive work environment.
Key Responsibilities:
1. Customer Service:
- Greet customers warmly and assist them with their inquiries, providing accurate information about our services and products.
- Process shipping, packing, and printing orders with precision and attention to detail.
- Address customer concerns and resolve issues in a timely and professional manner to ensure customer satisfaction.
2. Operational Support:
- Operate computerized shipping and point-of-sale systems to process transactions accurately.
- Pack and ship packages using appropriate materials and methods to ensure items are delivered safely and securely.
- Maintain a clean and organized work environment, including stocking supplies and performing routine store maintenance tasks.
3. Product Knowledge:
- Familiarize yourself with the range of services and products offered by The UPS Store, including shipping options, printing services, and packaging materials.
- Provide recommendations to customers based on their needs and preferences, upselling additional services or products when appropriate.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Previous customer service experience in a retail or service-oriented environment is advantageous.
- Strong communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer skills and familiarity with point-of-sale systems; ability to learn new software applications quickly.
- Ability to lift and carry packages weighing up to 50 pounds and stand for extended periods.
- Flexible schedule availability, including evenings and weekends, to accommodate store hours and operational needs:
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Attleboro Falls, MA 02763 (Preferred)
Ability to Relocate:
- Attleboro Falls, MA 02763: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
