Store Manager - The UPS Store

Job description

The UPS Store is a privately owned franchise and a subsidiary of United Parcel Service, which provides shipping, shredding, printing, faxing, passport photos, personal and business mailboxes, and notary services.

We are looking for a driven retail store manager who is responsible for all aspects of daily operations. The store manager delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.

The ideal candidate has previous retail management experience, strong computer and internet skills, a college degree, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who tries to learn all aspects of the business in the shortest possible time. Previous print production experience, notary, or shipping experience is a huge plus.

RESPONSIBILITIES

Delivers outstanding customer service to customers and telephone inquiries

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Takes ownership of the customer’s shipping needs and offers viable solutions

Takes action to learn all product and service offerings, alternative solutions, and industry trends

Operates all equipment, software, and devices expertly and is willing to teach others

Maintains a clean, organized, and safe working environment

Performs other duties as assigned

Flexible schedule: hours of operation Monday through Friday 8:00am-7:00pm, Saturday 10:00am-5:00pm, Sunday 10:00am-3:00pm

Opening or closing store procedures

Cleaning/upkeep of the store to include inventory management

Processing claims

Maintaining postal mail services

Training compliance

The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

QUALIFICATIONS

Bachelor’s Degree (May be waived with 2 years’ experience in The UPS Store, Fed-Ex, Kinkos, or any shipping / quick print shops)

Strong computer skills, including Microsoft Office and Adobe Suites * Notary certification required (will provide training if not state-certified)

2 years of verifiable retail store management experience

Strong verbal and written communication skills

Must be able to pass a background check

Able to lift 40 pounds

Job Type: Full-time