What are the responsibilities and job description for the Contact Center Representative position at The US Oncology Network?
Overview
Part time 19 hours per week
No evenings, weekends or holidays!
Missouri Cancer Associates is a multi-specialty practice including medical oncology, hematology, radiation oncology and urology. We have 22 providers and service ten Missouri communities. Our main office is in Columbia. Through state-of-the-art medical technology, highly experienced physicians and nurse practitioners and quality patient care, Missouri Cancer Associates has become the premier Cancer Treatment Center in Mid-Missouri. In 2022, we celebrated our 40th year of taking care of patients!
We are looking for a friendly and hard-working Patient Services Coordinator/ Call Center to join our team. You will utilize our electronic medical records for messaging and attaching scanned documents to patient charts. Will log FMLA/Disability forms for provider completion. Will complete releases of medical records information to persons or agencies according to State and Federal regulations. Will mail or fax forms and contact patient once completed, answering all incoming calls, you will be responsible for, taking messages and routing messages to appropriate staff members, may need to help schedule/ reschedule simple appointments and all new patients.
Candidates should have an outgoing and friendly demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. You must always exemplify the values of our company and provide patients with the highest levels of care.
Part time 19 hours per week (M-F, 10:00am – 2:00pm
Why work for us? We offer challenging positions in a fast-paced environment. If you enjoy people and want the opportunity to make a difference in the lives of many, check us out!
This position is located at 1705 E Broadway, Columbia, MO!
Missouri Cancer Associates is affiliated with Urology Associates of Central Missouri and the US Oncology Network!
SCOPE
Under direct supervision, position will be answering incoming calls, taking messages and routing messages to appropriate staff members, schedule/ reschedule simple appointments and all new patients. You will utilize our electronic medical records for messaging and attaching scanned documents to patient charts. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Responsibilities
- Identify patient questions, complaints, concerns, and overall needs.
- Provide sufficient answers and solutions to all patient queries.
- Direct patients to appropriate departments and teams when appropriate
- Follow all communication procedures, policies, and guidelines during every patient interaction.
- Scan and attach all internal and external correspondence and electronic medical reports into patient medical record.
- Ensure that all appropriate documentation for the scheduled patient visit is attached to the patient’s chart.
- Prints, mails, and/or faxes patient chart information as requested and authorized.
- Documents all processes.
- Releases medical records information to persons or agencies according to State and Federal regulations. Compile and maintain patients' medical records to document condition and treatment.
- Logs FMLA/Disability forms for provider completion.
- Will mail or fax forms and contact patient once completed. Sends outgoing faxes and distributes incoming faxes.
Qualifications
- High school diploma or equivalent required.
- Medical Office experience preferred.
- Prefer Customer Service experience, preferably in a medical office setting.
- Knowledge of electronic health record systems helpful.
- Time Management, Organization, Attention to Detail and Quality Focus skills needed.
- Ability to multitask.
- Outgoing and friendly personality.
