Lead Server/Floor Manager

Position Overview:

We are seeking a dedicated and dynamic Server/Manager to join our team. This hybrid role blends hands-on service with leadership responsibilities, ensuring exceptional guest experiences while assisting in the day-to-day operations of the restaurant. The ideal candidate is a hospitality-driven professional who thrives in a fast-paced, high-end dining environment and can seamlessly transition between serving and managerial duties.

Key Responsibilities:As a Server:

• Provide exceptional table service with attention to detail, menu knowledge, and guest engagement.
• Guide guests through the menu, offering recommendations on food, craft cocktails, and wine pairings.
• Manage multiple tables efficiently while maintaining a high level of hospitality.
• Handle guest requests, special occasions, and dietary restrictions with professionalism.
• Ensure accurate order entry and timely food and drink delivery.
• Maintain cleanliness, organization, and side work duties throughout shifts.

As a Manager:

• Assist in overseeing floor operations, ensuring smooth service and team coordination.
• Support the General Manager in training, coaching, and leading the front-of-house team.
• Handle guest concerns, complaints, and special requests, ensuring prompt resolutions.
• Monitor service quality, ensuring all team members meet high hospitality standards.
• Assist with opening/closing procedures, cash handling, and end-of-shift reports.
• Help manage reservations, private dining events, and large parties.
• Enforce health, safety, and alcohol service regulations.
• Qualifications
• Proven experience in staff training and management within the food service industry
• Strong background in hospitality and kitchen management
• Proficiency in food service operations and team management
• Familiarity with TOAST POS system
• Familiarity with OPENTABLE system
• Experience in fine dining and casual dining environments
• Knowledge of inventory control and cash handling procedures
• Ability to supervise and motivate a diverse team effectively

Job Types: Full-time, Part-time

Pay: $25.00 - $40.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount

Shift:

• 12 hour shift

Work Location: In person

Salary : $25 - $40