Position Overview :
The primary responsibility of the Officer - Control Room is to perform a variety of complex duties involved in the receipt and processing of emergency and non-emergency calls.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.
Essential Duties & Responsibilities :
- Monitor and assist in the enforcement of hotel policies and procedures; regulations; federal, state and local laws .
- Answer incoming emergency and non-emergency telephone calls from guests, team members, external persons, and representatives from outside agencies.
- Refer callers to the appropriate department or agency.
- Dispatch Security units, via radio or other means, to respond to emergency and non-emergency incidents and events; prioritizes calls.
- Enter calls for service into the Security Software system.
- Enter calls initiated by field units into the Security Software system.
- Monitor Security Control Room equipment operations for proper functioning and possible problems and notifies appropriate service and maintenance unit of equipment malfunctions.
- Brief incoming shift on pertinent information.
- Initiate the transportation and exchange of money transactions between the cage, count room, and casino games including fills, chip runs, markers, credits, slot drop and table game drop.
- Monitor access control, surveillance, and other systems identifying suspicious activity, unauthorized entry, emergencies, etc. in and around the property.
- Execute post orders for Security Control Room in call-taker, dispatcher, and access control / license plate recognition posts.
Additional Duties & Responsibilities :
Control video surveillance assets to monitor, review, and archive CCTV video.Query multiple digital record management systems (Video Surveillance, Phone recording, LMS, LPR, Access Control, Cyrun, etc.) to determine status of vehicles, persons, on property.Review existence of prior activity, banned persons, and accesses computer systems to provide information to, and request information from, other departments and agencies.Enter information into multiple records management systems; confirms validity and status of information for other departments and agencies.Assist in collecting information for investigation of all incidents, accidents, and / or events to include initiating events in Security Software System, video capture and archiving, documentation of activity related to an incident.Initiate emergency notifications to Security Management and Property Leadership based on incident severity.Safety is an essential function of this job.Consistent and regular attendance is an essential function of this job.Performs other related duties as assigned.Additional Duties & Responsibilities :
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities :
Minimum Qualifications :
21 years of age.Proof of authorization / eligibility to work in the United States.High School Diploma or equivalent.Must be able to obtain and maintain a valid Nevada Driver's License, Nevada Gaming Control Board registration, Alcohol Awareness (TAM) card, and any other certification or license, as required by law or policy.1 year of experience in Hotel Security, Security Control Room / Dispatch, or related experience.Experience in Hotel / Security Control Room operations including security, telecommunication, security radio operations, event documentation, and other applicable security technologies preferred.Proficient in PC operations, Microsoft Office Suite, and data entry applications.APCO Certification as Public Safety Telecommunicator preferred.Ability to communicate clearly and effectively in English, both in spoken and written form.Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.Must be able to work varied shifts, including nights, weekends and holidays.Physical Requirements :
Must be able to :
Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.Physically access all areas of the property and drive areas with or without a reasonable accommodation.Hearing acuity to hear and understand human voice over the telephone and radio systemVisual acuity to read text and distinguish graphics displayed on security monitors and workstationsSit up to 4 hours at one time and for approximately 6-7 hours in a workday.Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.Work in a fast-paced and busy environment.Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
