Specialist - Learning and Development

Position Overview:

The primary responsibility of the Specialist – Learning and Development is to perform work in developing, evaluating and facilitating training and development programs including establishing training requirements, developing training resources and preparing training materials.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Research, develop, design, modify, update, facilitate and evaluate training initiatives, including developing training resources and preparing training materials, checklists and aids.
• Consistently look for and suggest ways to improve processes, procedures, interactions, service and financial success and develop and update departmental policies, procedures and standards.
• Assist management with training and development initiatives, conduct training needs assessments, and preview training material.
• Prepare necessary reports, databases, memos, letters, advertisements, certificates, supply and equipment maintenance orders and Training Calendars.
• Coordinate learning and development activities and programs that enhance team member skills and experiences.
• Track workshop attendance of Team Members and encourage attendance of leaders.
• Coordinate the Training Calendar, New Hire Orientation, and all classes pertaining to training.
• Prepare hospitality tour intake process and assist in conducting property tours.

Additional Duties & Responsibilities:

• Order and stock supplies and coordinate equipment repairs.
• Set up, refresh, and break down training rooms.
• Assemble materials, create audio, visual and kinesthetic training aids, send training histories to participants when requested and enter participants’ names in database.
• Assess, evaluate and review data for organizing projects and/or providing direction on activities, tasks or processes in accordance with company guidelines.
• Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Work on actual project or service to help achieve the objectives of the department.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Bachelor’s Degree and/or equivalent work experience.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• 1 year of curriculum development experience.
• 1 year of classroom facilitation experience.
• Experience in a major resort casino preferred.
• Working knowledge of Microsoft Office including PowerPoint, Excel, Outlook, etc.
• Learning Management Software experience preferred.

Minimum Qualfications:

• Knowledge of adult learning principles, performance consulting, training facilitation and evaluation and curriculum research and design preferred.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.