Desktop Support Technician

The Vermont Country Store is one of the most unique and beloved companies in America. Orton Family owned since 1946, the company offers a comprehensive assortment of high-quality, practical and hard-to-find goods through its catalog, website and two stores in Weston and Rockingham, Vermont. Despite the company’s image as an old-fashioned country store, The Vermont Country Store is a champion of innovation in our marketing, our operations and as an employer of choice. For two years running, The Vermont Country Store has earned the #1 ranking in the Universal Service Provider category of Newsweek Magazine’s Best Online Shops, placing ahead of Amazon, WalMart, Target and other industry leaders. Come join our high-performing team who collaborate, innovate, and deliver strong results. We're committed to seeking life-long learners, promoting from within and creating long-term opportunities for those who excel. We welcome you to apply even if you don’t check all the boxes. We hope you'll consider joining us and see where a career with us can lead you.

We are seeking a Desktop Support Technician to join our Technology and Business Solutions team. The ideal candidate will have a strong work ethic and will support a variety of technologies, tasks, and support requests based on business needs.

Location: 5650 Main Street, Manchester, Vermont, 05650

Candidates who are residents of VT are eligible to enjoy a hybrid work arrangement, working onsite from our office in Manchester Center, Vermont, three days per week and at home. All candidates must be within a commutable distance to, and available to work from, our office in Manchester Center.

Key Responsibilities:

• Troubleshoot and resolve end-user issues.
• Train end users on our technical systems and applications.
• Administer user accounts, user groups, and file permissions in a Windows Active Directory environment
• Solve computer problems such as slow performance, VPN issues, e-mail problems, software installation and configuration
• Provide off-hours, rotating, on call support
• Travel between our locations in southern Vermont as needed to provide on-site assistance

What you bring:

• Someone who can effectively communicate technical information to non-technical users.
• The ability to prioritize and handle multiple tasks.
• A disciplined, well organized, and trustworthy team member.
• Strong time management, organizational, and documentation skills

• A basic understanding of networking and remote access technologies
• 2-3 years of progressive IT experience
• Knowledge of Microsoft Windows OS
• Ability to pass a background check

Desirable But Not Required:

• Associates or technical degree
• Experience with OSX
• Experience with retail Point of Sale systems
• Certifications such as CompTIA A

What we offer:

• A team-oriented culture filled with truly “good” people
• We have flexible working hours and work from home days to accommodate your personal life
• An onsite wellness center including free wellness, acute care visits and programs with Licensed Family Nurse Practitioner
• Onsite fitness facilities
• We offer a generous employee discount
• We offer a competitive salary package, 401-K, commuter benefit, dental, vision, an ICHRA employer contribution for medical insurance, contributions to the cost of childcare, employer paid life, short-term and long-term disability, voluntary life insurance, accident, hospital and critical illness, auto insurance, home insurance, recreational toys insurance
• Potential for quarterly bonus
• Numerous philanthropic programs including paid volunteer hours and matching charitable contributions